Jacqueline Kelly
Brooklyn,NY
Summary
Results-driven professional with extensive experience in management and customer service. Skilled in team leadership, recruiting, and merchandising, consistently achieving sales goals through effective training and relationship management.
Overview
1
1
Certification
Work History
Sales Specialist
Spectrum
09 2024 - Current
- Train team members on product knowledge to improve customer engagement and sales performance.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Stayed up to date on company products and services to support sales objectives.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Project Coordinator
Frito-Lay
05 2018 - 05 2024
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Customer Service Manager
ALDI
03 2013 - 09 2017
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Diploma - Business
BayRidge H S
BrooklynSkills
- Management
- Customer Service
- Merchandising
- Sales
- Interviewing
- Shipping & Receiving
- Computer skills
- Front desk
- Team management
- Recruiting
Certification
Forklift Certification
Awards
- Customer Service and Beacon awards
- High five for taking Initiative
- Smile Points
- Customer Service Awards: For providing unforgettable customer service.
- Beacon Awards: for Customer service
- Smile points: for Going above and beyond.
Timeline
Sales Specialist
Spectrum
09 2024 - Current
Project Coordinator
Frito-Lay
05 2018 - 05 2024
Customer Service Manager
ALDI
03 2013 - 09 2017
Diploma - Business
BayRidge H S