Hi, I’m
Jacqueline Lazo
Doral,United States
Summary
Energetic Medical Assistant and Patient Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions. Excellent consensus builder with successful record of reaching positive patient care.
Overview
7
years of professional experience
Work History
District Plastic Surgery
Patient Coordinator + Medical Assistant
05.2018 - 08.2022
Job overview
- Plastic and Reconstructive practice that is 50% dedicated to gender affirming community and other 50% to cis patients
- Assist physician in minor surgical procedures and physical examination
- Obtain and attach all lab work, pathology reports, operative reports to patients chart
- Send out pathology specimens to lab
- Schedule post-op appointments and in-office procedures
- Assist surgical patients into their compression garments
- Answer all incoming emails from patients and sales representatives alike
- Order surgical garments for upcoming surgeries
- Maintain supply order (garments and office supplies)
- Answer multi telephone line and direct calls to appropriate associate
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Aided in development and betterment of patient management and workflow processes.
- Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Shared patient status updates during shift changes for continuum of care.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
International Spine, Pain And Performance Center
Prior Authorization Specialist
05.2016 - 05.2018
Job overview
- Confirm that all patients that have been scheduled for surgery and complete their prior authorizations
- Schedule meetings between hospital liaisons, physical therapists, and other physicians
- Researched denied claims and contacted insurance companies to resolve these issues.
- Respond to emails regarding marketing practice to other doctor's offices, hospitals, etc
- Work with study liaison to match with potential participants and coordinate with office staff to determine eligibility
- Coordinate employee relations events to improve office morale
- Submit appeals to insurance companies
- Call in prescriptions to pharmacies and/or mail order
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
MRI, Washington Radiology Associates
Medical Assistant and Patient Scheduler
07.2015 - 04.2016
Job overview
- Washington Radiology specializes in the use of radiology equipment and reading
- Schedule patients for MRI imaging (approx
- 30 per day)
- Answered incoming phone calls and provided customer service to all patients
- Took copayments and compiled daily financial records.
Education
Miami Dade CollegeMiami, FL
from Nursing
06.2023 - Current
Skills
- Building Rapport and Credibility
- Medical Terminology
- Insurance Verification
- Office Administration
- Cosmetic Surgery
- Caring and Empathetic
- Customer Service
- Inventory Management
Additional Information
- References Are Available Upon Request
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Miami Dade College
from Nursing
06.2023 - Current
Patient Coordinator + Medical Assistant
District Plastic Surgery
05.2018 - 08.2022
Prior Authorization Specialist
International Spine, Pain And Performance Center
05.2016 - 05.2018
Medical Assistant and Patient Scheduler
MRI, Washington Radiology Associates
07.2015 - 04.2016
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