Jacqueline MALDONADO
Summary
Manager Highly motivated and result oriented professional with 10+ years of leadership experience. Results-driven Store Leader bringing proven record of success in exceeding sales, service and team performance objectives. Develops and motivates team members with strong leadership and planning abilities honed in fast-paced environments. Focused on continuous associate and business improvements.
Overview
8
8
years of professional experience
Work History
Store Director
J.Crew
Rosemont, IL
08.2023 - Current
- Facilitated mentorship programs for management teams to cultivate leadership capabilities and drive operational success in stores.
- Led cross-functional training sessions to foster collaboration and improve operational efficiency across departments.
- Facilitated comprehensive training and resource distribution for new hires to ensure successful integration.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Developed training programs focused on staff development, resulting in enhanced employee engagement.
- Implemented targeted community outreach programs to strengthen brand recognition and build lasting customer relationships in local markets.
- Supervised various locations, enforcing high-quality standards of operation.
- Directed store operations, ensuring optimal customer experience and efficient workflow.
- Developed and implemented visual merchandising strategies to enhance product presentation and drive sales.
Store Leader
Kate Spade & Company
Seattle, WA
07.2021 - 08.2022
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Strengthened product branding initiatives and maximized outreach overseeing acquisitions, events and business development.
- Implemented engagement, diversity and cultural enrichment programs to improve productivity and enhance staff morale.
- Facilitated organizational transformations supporting corporate restructuring efforts for collaborative change management.
- Provided collaborative oversight in corporate communications to streamline data and information sharing.
- Researched job-posting platforms to inform marketing strategy.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training on topics such as effective prospecting, sales negotiations and presentation development.
Stage and Service Manager
Sephora
Seattle, WA
09.2019 - 10.2020
- Coached and developed store associates through formal and informal interactions.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Mentored team members to succeed and advance within department and company.
Store Manager
Ann Taylor
Bellevue, WA
02.2019 - 09.2019
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Hired talented, trainable team members and drove new business strategies to grow revenues.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Store Manager
Ann Taylor
Chicago, IL
10.2017 - 01.2019
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Recruited applicants for vacancies to fill open positions with qualified staff.
- Hired talented, trainable team members and drove new business strategies to grow revenues.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Education
Some College (No Degree) -
Illinois State University
Skills
- Leadership
- Business analysis
- Merchandising
- Retail inventory management
- Promotions management
- Store opening and closing
- Personnel development
- Relationship building and management
- Operational efficiency
- People management
- Store operations
- Strategic planning
Timeline
Store Director
J.Crew
08.2023 - Current
Store Leader
Kate Spade & Company
07.2021 - 08.2022
Stage and Service Manager
Sephora
09.2019 - 10.2020
Store Manager
Ann Taylor
02.2019 - 09.2019
Store Manager
Ann Taylor
10.2017 - 01.2019
Some College (No Degree) -
Illinois State University