Jacqueline Matos
Princeton,WV
Summary
Accomplished Server Trainer at Chili's Bar and Grill, adept in effective time management and employee mentoring, ensuring rapid team member productivity and enhanced customer satisfaction. Skilled in policy enforcement and quality control, significantly reducing issues and elevating service standards.
Overview
12
12
years of professional experience
Work History
Server Trainer
Chilis's Bar and Grill
09.2017 - Current
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Medical Assistant
Chiropractic Office
03.2012 - 09.2017
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Associate of Applied Science - Medical Assisting
Sanford Brown
Long Island City, NY02.2014
Skills
- Effective Time Management
- Safe handling procedures
- Policy Enforcement
- Quality Control
- Employee Mentoring
- Staff Scheduling
Timeline
Server Trainer
Chilis's Bar and Grill
09.2017 - Current
Medical Assistant
Chiropractic Office
03.2012 - 09.2017
Associate of Applied Science - Medical Assisting
Sanford Brown