Jacqueline Palacios
Phoenix
Summary
Dynamic Front Desk Receptionist at Community Legal Services, adept at enhancing client experiences through exceptional customer service and effective problem solving. Skilled in managing multi-line phone systems and office supply procurement, I excel in multitasking and organization, ensuring a professional environment that fosters collaboration and efficiency. Fluent in English and Spanish, I bring a friendly, positive attitude to every interaction.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Community Legal Services
Phoenix
06.2022 - Current
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated communication between clients and legal staff, enhancing workflow.
- Managed multi-line phone system, directing calls to appropriate legal departments promptly.
- Processed incoming mail and documents, ensuring timely distribution to relevant personnel.
- Manage office supply procurement for team members.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
High School Diploma -
Tempe High School
Tempe, AZ05.2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Administrative skills
- Skilled in software
- Mail handling
- Supply management
- Multitasking and organization
- Fluent in English and Spanish
- Problem-solving
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
Front Desk Receptionist
Community Legal Services
06.2022 - Current
High School Diploma -
Tempe High School