Jacqueline Patenaude

GS 5 40 Hours

• Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
• Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
• Promoted positive work environment, leading to improved teamwork and overall morale among staff members.
• Oversaw staff scheduling, ensuring adequate coverage during peak hours.
• Enhanced employee performance by designing and implementing comprehensive training programs.
• Streamlined record-keeping processes for improved organization and reduced retrieval times.
• Maintained strict confidentiality of sensitive information, ensuring proper storage and access controls.
• Developed a comprehensive filing system to improve document tracking and ease of access for authorized personnel.
• Participated in document destruction initiatives as per established protocols, securely disposing of obsolete records.
• Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
• Maintained organized filing system to facilitate easy retrieval of documents.
• Operated office equipment to scan and copy documents.

GS 4 32-39 Hours

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash accurately while maintaining security of cash drawers.
• Counted, verified and handled bank deposits.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Balanced safe, prepared tills, and prepared register bags for next sales date.
• Prepared bank deposits and corporate cash shipments.
• Sorted and counted coin and currency to make change for associates.
• Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
• Investigated discrepancies of cash register and POS System totals to resolve errors.
• Utilized POS System to enter customer transactions and accurately record all sales.
• Processed customer transactions promptly, minimizing wait times.
• Maintained friendly and professional customer interactions.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Assisted with training of new tellers on policies and procedures.

24-32 Hours

• Greeted customers at counter to fulfill requests and answer questions.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
• Processed customer payments and balanced cash drawers.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Utilized POS system to receive and process food and beverage orders.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Stored food in designated containers and storage areas to prevent spoilage.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Maintained stock levels and performed inventory checks for Grab-and-Go selections.

30-40 Hours

• Maintained and processed invoices, deposits, and money logs
• Balanced staff and vault at end of day and secured monies in accordance with established procedures.
• Performed vault, alarm and door duties to facilitate opening and closing of operations.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Prepared bank deposits and corporate cash shipments.
• Balanced safe, prepared tills, and prepared register bags for next sales date.
• Trained new employees on proper cash routines, procedures, and requirements.
• Examined, categorized, and sorted incoming documents.
• Maintained organized filing system to facilitate easy retrieval of documents.
• Archived and disposed of documents according to established policies.
• Compiled, sorted and filed high volume of documents.

24-32 Hours

• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Checked personal identifications during alcohol and tobacco sales.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

18-24 Hours

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.
• Managed timely and effective replacement of damaged or missing products.
• Performed cash, card and check transactions to complete customer purchases.

12-20 Hours

• Used POS system to enter orders, process payments and issue receipts.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Assisted customers in loading groceries into cars.
• Gathered shopping carts and maintained organized cart storage at store entrance.
• Collected carts left in parking areas and returned to retail stores.
• Gathered stray carts throughout store and contributed to maintaining store tidiness.
• Aided customers in locating items and provided product information to assist purchase decisions.
• Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
• Periodically disinfected carts preventing spread of disease.
  Worked together with cashiers to guarantee customer satisfaction.
• Retrieved grocery carts and baskets from lot and various site locations.
• Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
• Collected and returned all hand baskets and shopping carts to proper place for new customer use.
• Assisted with maintaining clean and organized store appearance.
• Bagged customer purchases while paying mind to industry best practices.