Jacqueline Pena
Dallas,TX
Summary
Dynamic professional with a proven track record at Dallas Medical Physician Group, excelling in customer service and front office management. Leveraged guest relations and team collaboration skills to enhance visitor experiences and streamline operations. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Dallas Medical Physician Group
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Pharmacy Technician Trainee
CVS Pharmacy
08.2022 - 08.2023
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Order Fulfillment Associate
Target
11.2020 - 08.2022
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Followed procedures at all times for personal and team safety.
Sales Associate
Metro by T-Mobile
05.2018 - 11.2020
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Science - Nutrition
Eastfield College
Mesquite, TX 05.2001 -
Skills
Customer Service
Guest Relations
Front Office Management
Cash Handling
Telephone Etiquette
Time Management
Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Dallas Medical Physician Group
07.2023 - Current
Pharmacy Technician Trainee
CVS Pharmacy
08.2022 - 08.2023
Order Fulfillment Associate
Target
11.2020 - 08.2022
Sales Associate
Metro by T-Mobile
05.2018 - 11.2020
Associate of Science - Nutrition
Eastfield College
05.2001 -
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