Jacqueline Perez
VA
Summary
I am a dynamic and adaptable professional with a proven track record of thriving in fast-paced environments. Known for being trainable, flexible, and excelling under pressure, I possess exceptional multitasking abilities and a keen sense of organization. Im a collaborative team player, I consistently contribute to achieving organizational goals while adapting to evolving priorities. With a commitment to continuously improve , I am poised to leverage my skills and mindset to drive success in any role or team setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Ulta Beauty Inc.
Warrenton, Virginia
02.2024 - Current
- Managed daily operations to ensure efficiency and workflow continuity.
- Coordinated cross-departmental communication to streamline processes and improve collaboration.
- Implemented training programs for staff to enhance skills and operational knowledge.
- Conducted regular audits to ensure compliance with safety and quality standards.
- Facilitated meetings to address operational challenges and identify solutions collaboratively.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
Co-Manager/Assistant Store Manager
Garage Clothing
Irvine, CA
06.2022 - 12.2023
- Assisting an average of 400-2000 customers a day in finding of or selecting items and providing recommendations, which has generated over 100k in revenue.
- Stock, replenishment, and organizing inventory with accuracy and efficiency.
- Fulfilling customer online orders
- Keeping up with maintenance request and completing same day company orders.
- Ensuring strategic placement and maintaining accurate visuals and merchandise displays.
- Assisting team members when in need of help
Assistant Manager
Windsor fashion
Irvine, CA
01.2020 - 06.2022
- Collaborated alongside High schools and the Windsor marking team for the highest outcome of sales and revenue for formal attire.
- Providing customer satisfaction and building customer loyalty from beginning to end.
- Restocking merchandise when in need. When products are unavailable provide alternative avenues for guest
Department Manager
Saks Fifth Avenue Stores (SFA)
Orange, CA
07.2019 - 02.2020
- Exceeding customer purchase rate and pre-orders.
- Providing extensive information of company and brand knowledge to team and customers all while maintaining a customer- oriented environment
- Collaborating with fellow department managers, and brands for upcoming projects and/ or collaborations.
- Upholding visual and product placement standers and achieving customer engagement.
- Achieving recognition for: lowest revue loss, highest excelling department.
Store Manager
Metro by T Mobile Authorized Retailer
Anaheim, CA
08.2018 - 06.2019
- Provide training and product knowledge and upcoming events to team.
- Acquiring bank deposits and solve till malfunctions and needs.
- Coordinated with vendors for distribution, product discounts and ensuring all contracts withheld a high profit without sacrificing the quality of electronics and parts.
- Organizing data and customer informant daily
- Achieving customer satisfaction at the end of each visit.
Education
High School Diploma -
Katella High School
Anaheim, CA 09.2014 - 05/2018
Skills
- Store Management Experience
- Loss Prevention
- Merchandising
- Organizational skills
- Customer service
- Team building & recruitment
- Cash handling
- Upselling
- Inventory control
Certification
Food Handler Certification, 02/01/17, 02/28/19, CulinaryLab Cooking School & Anaheim White House
Additional Information
Attended and completed 1 year of medical terminology at North Orange County ROP School in California during 2017-2018.
Awards
- Certificate of Recognition, 04/01/16, Katella High School
- Most Dedicated, 05/01/16, Katella High School Performing Arts
- California State Recognition, 05/01/18, The State of California
- Congressional Award, 05/01/18, United States Congress
- Overachievement, 05/01/18, Superintendent Michael Matsuda and Anaheim School District
- Certificate of Recognition, 05/01/18, California State Senate
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Operations Manager
Ulta Beauty Inc.
02.2024 - Current
Co-Manager/Assistant Store Manager
Garage Clothing
06.2022 - 12.2023
Assistant Manager
Windsor fashion
01.2020 - 06.2022
Department Manager
Saks Fifth Avenue Stores (SFA)
07.2019 - 02.2020
Store Manager
Metro by T Mobile Authorized Retailer
08.2018 - 06.2019
High School Diploma -
Katella High School
09.2014 - 05/2018