Jacqueline Rivers
Canal Winchester,OH
Summary
Pleasant leader with attention to detail and the determination to seek out opportunities that promote positive outcomes for residents. Ready for a new position that involves collaborating with talented teams of people. Conscientious Social Services Director promoting extensive career meeting with community members to understand local needs. Smart employee with expertise overseeing programs and managing budgets. Ready for new position that involves successfully handling various tasks in fast-paced settings. Collaborative Residential Program Manager proudly offering many years' experience ensuring quality assistance and care to individuals through healthy meals, the teaching of self-reliance and educational activities. Stays calm in stressful situations or emergencies. Skilled in sign language, team coaching tactics, and public speaking.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Program Manager of Residential Services
ViaQuest Behavioral Health
Dublin, OH
02.2020 - 04.2023
- Helped residents receive recommended services, physical therapy and speech therapy.
- Coordinated trainings for staff on new initiatives or updates to existing processes.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
- Monitored service quality and ensured compliance with regulations.
- Conducted regular staff meetings to ensure program objectives were met.
- Recognized by management for providing exceptional customer service.
- Managed household errands and other essential duties.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Resident Support Specialist (Lead)
Alvis House
Columbus, OH
07.2013 - 06.2021
- Organized monthly events such as group outings, educational seminars, and recreational activities.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Actively listened to each resident, managed household errands, and performed other essential duties.
Prioritized and organized tasks to efficiently accomplish service goals, individual needs, while providing them with personalized solutions. - Provided guidance and mentorship for residents who are transitioning from one stage of life to another
- Ensured all resident paperwork was completed accurately and submitted on time.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
Specialized Foster Parent
S.A.F.Y
Columbus, OH
05.1996 - 11.2015
- Actively listened to understand the feelings behind statements made by the foster children.
- Established clear boundaries while interacting with the children as needed to promote safety and stability.
- Facilitated access to medical, dental, and mental health services, ensuring children's health needs were met.
- Provided crisis intervention services when needed by utilizing de-escalation techniques.
- Attended court hearings and case meetings, advocating for the children's best interests and needs.
- Utilized conflict resolution techniques to manage disputes and promote a harmonious living situation.
- Utilized problem solving techniques when addressing challenging behaviors exhibited by the youth.
- Facilitated visits between foster children and birth families when appropriate.
- Assisted with paperwork associated with legal proceedings related to adoption or guardianship cases.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Monitored and supported children's academic progress, including homework assistance and coordination with schools.
- Maintained open communication with social workers and caseworkers to ensure best outcomes for foster child.
- Informed victims about legal processes and timelines.
- Provided safe, nurturing, and stable environment for foster children, ensuring their well-being.
- Developed individualized plans to meet each child's unique emotional and physical needs.
- Encouraged involvement in extracurricular activities that promoted learning, creativity, self-expression, teamwork and leadership.
- Managed household tasks including meal preparation, laundry, and maintaining a clean and safe living environment.
- Implemented behavior management strategies to encourage positive behaviors and personal growth.
- Assisted with the integration of foster children into community activities, schools, and social settings.
- Fostered positive relationships with biological families, facilitating visits and communication where appropriate.
- Provided crisis intervention and emotional support during challenging times or behavioral episodes.
Home Health Aide
ResCare Home Health
Louisville, Kentucky
11.1998 - 07.2013
- Managed household errands and other essential duties.
- Assisted clients with bathing, dressing and incontinence care.
- Planned, prepared or served meals to patients according to prescribed diets.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Maintained clean and well-organized environment for client happiness and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Education
Associate of Science - Biblical Studies
Ohio Christian University
Circleville, OH05-2015
Skills
- Client Needs Assessment
- Staff performance assessments
- New staff orientation
- Site inspections
- Client advocacy
- Medical and clinical supervision
Affiliations
Participate in youth activities at the church. I work closely with mothers of murdered children.
Certification
- CPR, First Aide Med Certificate 1, CPI Training, Dodd Training
References
References available upon request.
Timeline
Program Manager of Residential Services
ViaQuest Behavioral Health
02.2020 - 04.2023
Resident Support Specialist (Lead)
Alvis House
07.2013 - 06.2021
Home Health Aide
ResCare Home Health
11.1998 - 07.2013
Specialized Foster Parent
S.A.F.Y
05.1996 - 11.2015
Associate of Science - Biblical Studies
Ohio Christian University