Jacqueline Silva Ellis
Baytown
Summary
Detail-oriented professional with strong customer service skills. Proven ability to enhance customer satisfaction and optimize workflows. Committed to maintaining professionalism and integrity in all interactions.
Overview
4
4
years of professional experience
Work History
Cashier
Tractor Supply Company
Baytown, TX
08.2021 - 09.2025
- Managed cash register operations, balancing cash drawers at shift end to maintain financial integrity.
- Processed customer transactions accurately and efficiently, ensuring a positive shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with product location and informed them about promotions and sales, contributing to informed purchasing decisions.
- Processed product returns and exchanges, resolving issues to ensure customer satisfaction and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers at entry, fostering a welcoming atmosphere and encouraging positive shopping experiences. entering store and responded promptly to customer needs.
- Welcomed customers at store entrance, offering assistance with their shopping needs. and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Warehouse Unloader
Magnum Staffing Agency
Baytown, TX
08.2021 - 02.2022
- Collaborated with team members to unload shipments in a timely manner, optimizing productivity.
- Unloaded and sorted incoming shipments to optimize warehouse workflow.
- Operated forklifts and pallet jacks to transport materials safely.
- Maintained cleanliness and organization of unloading area for efficiency.
- Collaborated with team members to ensure timely processing of goods.
- Followed safety protocols to minimize risks during unloading operations.
- Adapted quickly to changing priorities in fast-paced warehouse environment.
Education
High School Diploma -
IMPACT Early College High School
Baytown, TX07-2018
Skills
- Customer service
- Client support
- Customer relations
- Product knowledge
- Attention to detail
- Daily reporting
- Organizational multitasking
- Cleaning and sanitizing
- Verbal communication
- Professional courtesy
- Work ethic
- Patience and empathy
Timeline
Cashier
Tractor Supply Company
08.2021 - 09.2025
Warehouse Unloader
Magnum Staffing Agency
08.2021 - 02.2022
High School Diploma -
IMPACT Early College High School