Jacqueline Smith
Forrest City,AR
Summary
Results-driven,professional,focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Working closely with team members to meet demanding deadlines. Offers strong background in customer relations and communication.
Overview
19
19
years of professional experience
Work History
Front Desk Clerk
East Arkansas Medical Group
Forrest City, Arkansas
10.2020 - Current
- Greet patients at front desk while engaging in pleasant conversations while managing check-in process.
- Collect and record copay and payments to patient account.
- Answer multi-line phone system to answer inquiries and transfer calls to correct personnel.
- Check patient in to see provider once insurance has been verified.
- Schedule follow up appointment.
- Daily use of office fax and scanner.
- Performed Medical Billing.
Front Desk Coordinator
Alliance Senior Health
West Memphis, Arkansas
07.2019 - 10.2020
- Answer 6 line telephone system.
- Greet patients upon entering clinic.
- Collect and apply copay to patient account.
- Schedule follow up appointment.
- Courtesy call to remind patient of appointment.
- Verify insurance.
Wireless Sales Specialist
TROC
Wynne, Arkansas
02.2019 - 07.2019
- Answer single line telephone.
- Create, maintain, and enter information into database.
- Greet visitors or callers.
- Handle inquiries or direct customer to appropriate person according to their needs.
- Built rapport with customers and assessed needs to make product recommendations.
- Showcase product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
Food Service Associate
Woodridge Behavioral Center
Forrest City, Arkansas
06.2018 - 02.2019
- Prep, cook and serve breakfast and lunch for staff and students.
- Maintain accurate count for number of meals needed to serve.
- Maintain clean work environment.
- Stocked condiments, beverages and plates for diners.
Child Nutrition
Forrest City School District
Forrest City, Arkansas
08.2015 - 05.2018
- Cleaned and sanitized cafeteria kitchen and cooking equipment.
- Replenished napkins and condiments.
- Generated menus for 600 children based on preferences, wellness goals and dietary needs.
Sales Associate
Cato Fashions
Forrest City, Arkansas
02.2014 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Apply payment to customer account.
Medical Billing Specialist
Kids For The Future
Marianna, Arkansas
10.2012 - 01.2014
- Perform classroom audits daily.
- Bill Medicaid for each service that each child has received.
- Fax documents among request.
Assisted Living Aid
St. Francis Area Developmental Center
Forrest City, Arkansas
12.2010 - 09.2012
- Assist client with basic daily living skills.
- Accompany client to doctor appointments.
Front Desk Receptionist
Dr. Bennett L. Rudorfer, MD
West Memphis, Arkansas
08.2007 - 10.2010
- Answer 3 line telephone.
- Pull and file charts.
- Greet patients upon entering clinic.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Schedule follow up appointment.
Front Desk Clerk
Forrest City Family Practice
Forrest City, Arkansas
06.2003 - 07.2007
- Answer 3 line telephone.
- Run Medicaid report to check eligibility.
- Pull and file charts.
- Collect copay.
- Perform venipuncture.
- Calibrate laboratory machine.
- Performed limited scope Xray under supervision of lab supervisor.
Education
Certificate of Completion - Medical Billing And Coding
R & L Healthcare
Forrest City, Arkansas01.2022
Medical Assisting - Medical Assistant
Remington College
Memphis, Tennessee06.2004
Skills
- Multi- Task Management
- Punctual
- Scheduling
- Dependable
- Cash Handling
- Registration Processing
Timeline
Front Desk Clerk
East Arkansas Medical Group
10.2020 - Current
Front Desk Coordinator
Alliance Senior Health
07.2019 - 10.2020
Wireless Sales Specialist
TROC
02.2019 - 07.2019
Food Service Associate
Woodridge Behavioral Center
06.2018 - 02.2019
Child Nutrition
Forrest City School District
08.2015 - 05.2018
Sales Associate
Cato Fashions
02.2014 - 08.2015
Medical Billing Specialist
Kids For The Future
10.2012 - 01.2014
Assisted Living Aid
St. Francis Area Developmental Center
12.2010 - 09.2012
Front Desk Receptionist
Dr. Bennett L. Rudorfer, MD
08.2007 - 10.2010
Front Desk Clerk
Forrest City Family Practice
06.2003 - 07.2007
Certificate of Completion - Medical Billing And Coding
R & L Healthcare
Medical Assisting - Medical Assistant
Remington College
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