Jacqueline Torrealba
Rochester,NY
Summary
Compassionate Social Worker with extensive experience in working with all ages, including children and families. Recognized for exemplary team-building skills, empathic approaches, and dedication to assist culturally diverse populations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
The Paper Store
Pittsford, NY
05.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate gifts and items based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Geriatric Psych Technician Specialist
UR Highland Hospital
Rochester, NY
02.2019 - 09.2023
- Enhanced patient care by providing 1:1 care, emotional support, and implemented personalized treatment plans.
- Collaborated with multidisciplinary floor teams for optimal patient outcomes and streamlined care processes.
- Monitored patients' progress and ensured effective interventions.
- Maintained a safe environment for both patients and staff through diligent observation and techniques.
Sales Associate and Floor Coordinator
Homegoods
Henrietta, NY
08.2017 - 05.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate home goods based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our TJX Credit Card.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased seasonal products and enticed shoppers to make purchases.
Childcare Assistant Teacher
Childtime Learning Care Center
North Chili, NY
06.2022 - 11.2022
- Enhanced child learning by implementing interactive and creative teaching methods in the childcare setting.
- Developed age-appropriate lesson plans, resulting in increased student engagement and understanding of key concepts.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
Master of Science - Social Work
Nazareth University
Pittsford, NY05.2024
Bachelor of Science - Social Work
SUNY Brockport
Brockport, NY05.2023
Associate of Science -
Monroe Community College
Rochester, NY12.2020
High School Diploma -
Gates Chili School District
Gates, NY 06.2018
Skills
- Verbal/Written Communication
- De-Escalation Techniques
- Client Advocacy
- Self-care strategies
- Organizational skills
- Multidisciplinary Collaboration
- Mental Health Support
- Trauma-informed care
Internships
SOCIAL WORK INTERN 09/2023 to 04/2024
Greece Olympia-Greece Central School District Greece, NY
- Collaborated with school social workers, staff, and administration to provide students with interventions to better access education.
- Developed group counseling sessions with middle school students with Individualized Education Plans (IEP) that mandates group counseling.
- Conducted 1:1 counseling sessions with middle school students with IEP mandated individual counseling.
SUPPORTIVE HOUSING INTERN 09/2022 to 04/2023
Person Centered Housing Options inc. (PCHO) Rochester, NY
- Developed new client relationships by engaging with case load in collaboration with supervisor.
- Assisted individuals experiencing homelessness in finding and maintaining clean, and safe housing.
- Contributed to connecting clients to outside agency services such as, employment information, clothing closets and food pantries.
- Created an in-agency clothing closet for both the Rapid and Permanent Supportive Housing departments to overcome the barrier of accessing clothing.
ENGLISH SUPPORT INTERN 09/2019 to 02/2020
Office of Adult and Career Education Services (OACES) Rochester, NY
- Assisted adult students who were learning English as a second language to prepare and strengthen skills for reading and writing sections of (General Education Degree) GED exam.
- Created a safe learning environment for adults to share their life experiences and practice writing skills by journaling those experiences.
Certification
ASIST Suicide Intervention Training [2022]
CPR- American Heart Association Basic Life Support Training [2023]
Opioid Use and Narcan Administration Training [2023]
Center for Practice Innovations Trainings [2023]
The Columbia Suicide Severity Rating Training [2023]
Greece CSD Restorative Practices Trainings [2023]
Greece CSD Professional ethics and Boundaries for Social Workers [2024]
Greece CSD Behavioral Intervention Planning Training [2024]
Greece CSD Functional Behavioral Assessment Training [2024]
Greece CSD Addressing Tough Behaviors Training [2024]
Greece CSD Racial Identity in Adolescents Training [2024]
Cognitive Behavioral Intervention for Trauma in Schools (CBIT) [2024]
UB Trauma Interventions for Youth and Families- Gun Violence Training [2024]
Cultural Considerations for Latinx-Trauma Focused Treatment Training [2024]
References
References available upon request.
Timeline
Sales Associate
The Paper Store
05.2023 - Current
Childcare Assistant Teacher
Childtime Learning Care Center
06.2022 - 11.2022
Geriatric Psych Technician Specialist
UR Highland Hospital
02.2019 - 09.2023
Sales Associate and Floor Coordinator
Homegoods
08.2017 - 05.2023
Master of Science - Social Work
Nazareth University
Bachelor of Science - Social Work
SUNY Brockport
Associate of Science -
Monroe Community College
High School Diploma -
Gates Chili School District