Jacqueline Vaughan
Arrington,VA
Summary
Dynamic leader with a proven track record at BB&T and Wendy's, excelling in customer relationship building and audit preparation. Enhanced operational efficiency and employee retention through innovative strategies and motivational techniques. Skilled in cash handling and customer service, consistently achieving targets with exceptional time management and decision-making abilities.
Overview
10
10
years of professional experience
Work History
Bank Teller Supervisor
BB&T
06.2001 - 10.2006
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Boosted operational efficiency with detailed reporting on teller performance metrics, enabling targeted improvements where needed most.
- Counted cash drawers and made bank deposits.
- Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
Co-Manager
Wendy's
06.1996 - 01.2000
- Approved regular payroll submissions for employees.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
Education
High School Diploma -
Nelson County High School
Lovingston, VA06-1997
Skills
- Customer relationship building
- Audit preparation
- Cash handling expertise
- Motivational techniques
- Decision-making
- Time management
- Customer service
Timeline
Bank Teller Supervisor
BB&T
06.2001 - 10.2006
Co-Manager
Wendy's
06.1996 - 01.2000
High School Diploma -
Nelson County High School
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