Driven customer service representative who will provide patience, professionalism, and efficiency to ensure customer satisfaction decrease dissatisfaction and increase customer loyalty.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
William Sonoma
Parrish, Florida
10.2022 - Current
Front Desk Supervisor
Kids R Kids
Sarasota, Florida
09.2017 - 09.2021
Front Desk Associate/ Night Auditor
Courtyard by Marriott
Bradenton, FL
04.2017 - 12.2019
Administrative Assistant
Interiors By Robert
Queens, NY
08.2002 - 04.2003
Accounts Receivable Manager
Davco Silver Ltd
Queens, NY
06.2001 - 07.2002
Education
Cerfication - Phamacy Technician
Laguardia Community College C Building
Queens, NY, United States
2006
Associate of Applied Science - Business management
Laguardia community College
Long Island City, NY
Skills
Administrative skills
Overseeing the front desk
Conflict resolution
Checking guests in and out
Payment oversight
Multi-line switchboards
Accounts receivable professional
Fluent in Spanish and English
Microsoft Office
Appointment scheduling
Data entry
Hospitality Service
Accomplishments
Demonstrated proficiency in telephone, e-mail, fax and front-desk reception within high-volume environment.
Achieved recognition by management for friendly and responsive service.
Timeline
Customer Service Representative
William Sonoma
10.2022 - Current
Front Desk Supervisor
Kids R Kids
09.2017 - 09.2021
Front Desk Associate/ Night Auditor
Courtyard by Marriott
04.2017 - 12.2019
Administrative Assistant
Interiors By Robert
08.2002 - 04.2003
Accounts Receivable Manager
Davco Silver Ltd
06.2001 - 07.2002
Cerfication - Phamacy Technician
Laguardia Community College C Building
Associate of Applied Science - Business management