Bianca Taylor
Rosedale,NY
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
Assistant Store Manager
Mavis Discount Tire
Brooklyn, New York
10.2022 - Current
- Assisted in managing daily store operations and staff activities.
- Trained new employees on company policies and customer service standards.
- Handled customer inquiries and resolved issues effectively.
- Supported sales strategies to enhance customer engagement and satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Owner/Operator
Keen Lux LLC
The Bronx, New York
07.2020 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Oversaw staff scheduling and coordinated employee assignments for optimal productivity.
- Ensured compliance with safety regulations and maintained a clean workspace.
- Addressed customer inquiries and resolved issues to enhance service quality.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Real Estate Agent
Laujel Realty
The Bronx, NY
02.2012 - 10.2020
- Assisted clients with property searches and market analysis.
- Coordinated open houses to showcase properties effectively.
- Developed marketing materials for listings and promotional events.
- Maintained client relationships through regular communication and follow-ups.
- Negotiated contracts to ensure favorable terms for clients.
- Prepared property presentations to highlight features and benefits.
- Conducted market research to identify trends and opportunities in real estate.
- Collaborated with mortgage brokers to facilitate financing options for buyers.
- Responded promptly to client inquiries via phone or email.
- Managed real estate transactions from initiation to closing.
- Coordinated appointments to show homes to prospective buyers.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Real Estate License - Real Estate
NYU
06.2011 - 06.2012
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY 09.2006 - 05.2010
Christopher Columbus High School
The Bronx, NYSkills
- Customer satisfaction
- Problem solving
- Effective communication
- Conflict resolution
- Team building
- Goals and performance
- Sales techniques
Timeline
Assistant Store Manager
Mavis Discount Tire
10.2022 - Current
Owner/Operator
Keen Lux LLC
07.2020 - Current
Real Estate Agent
Laujel Realty
02.2012 - 10.2020
Real Estate License - Real Estate
NYU
06.2011 - 06.2012
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
09.2006 - 05.2010
Christopher Columbus High School