Jacqueline Willoughby
Aurora
Summary
Behavioral Health Technician with a proven track record at Highlands Behavioral Health System, excelling in crisis handling and mental health support. Great at implementing de-escalation strategies and fostering patient independence and confidence, I effectively monitored progress and enhanced team communication, ensuring a safe and supportive environment for all patients. I believe I am a strong and devoted worker in any position. I put my all into my job, and work my hardest to efficiently do any task handed my way. I love working in any environment where I can try and help someone going through a tough spot in life.
Overview
9
9
years of professional experience
Work History
Behavioral Health Technician
Highlands Behavioral Health System
Littleton, CO
01.2025 - Current
- Assisted in helping individualized treatment plans for patients with behavioral health challenges.
- Monitored patient progress and reported changes to the healthcare team.
- Run support groups with patients, to see how they are and what goals they have each day.
- Ensured a safe environment by following safety protocols and managing crisis situations effectively.
- Documented patient behaviors and worked with nurses to help document behaviors throughout the shift.
- Worked with patients on coping strategies and daily living skills to promote independence, and confidence.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Always doing 15 minute checks to ensure the saftey of my patients.
Sales Associate Supervisor
Overstock
Littleton, CO
04.2021 - 07.2023
- Supervised sales team to enhance customer service and achieve sales targets.
- Trained and mentored new associates in product knowledge and sales techniques.
- Went over sales data to identify trends and optimize inventory management.
- Implemented promotional strategies to increase product visibility and customer engagement.
- Helped load and unload trucks that came in with different sales items.
Kennel Technician
Boarding And Beyond
Aurora, CO
08.2019 - 02.2020
- Helped with daily feeding and care routines for boarding animals, ensuring optimal health and well-being.
- Conducted regular cleaning of kennel facilities, maintaining high standards of hygiene and safety.
- Monitored animal behavior and activity.
- Assisted in managing check-in and check-out processes, enhancing customer service experience for pet owners.
Team Lead
Qdoba Eats
Centennial, CO
03.2017 - 06.2019
- Developed training materials to enhance team performance and improve service delivery.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Led team meetings to communicate operational goals and among staff members
- Trained new team members by relaying information on company procedures and safety requirements.
Education
No Degree - Early Childhood Education
Arapahoe Community College
Littleton, COHigh School Diploma -
Options High School
Littleton, CO05.2018
Skills
Active listening
Conflict de-escalation
De-escalation strategies
Crisis handling
Mental health support
Time management
Customer service
Strategic planning
Timeline
Behavioral Health Technician
Highlands Behavioral Health System
01.2025 - Current
Sales Associate Supervisor
Overstock
04.2021 - 07.2023
Kennel Technician
Boarding And Beyond
08.2019 - 02.2020
Team Lead
Qdoba Eats
03.2017 - 06.2019
No Degree - Early Childhood Education
Arapahoe Community College
High School Diploma -
Options High School