Jacqueline Wolf
Haslet
Summary
Detail-oriented Business Office Assistant with a proven track record in insurance coverage verification and clerical support. Skilled in optimizing workflows and delivering exceptional customer service in high-pressure environments.
Experience in scheduling appointments and processing insurance claims, ensuring compliance with HIPAA regulations.
Overview
8
8
years of professional experience
Work History
Business Office Assistant
Bear Creek Surgery Center
Keller, TX
12.2025 - Current
- Assisted in processing insurance claims, ensuring accuracy and timely submissions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming phone inquiries, providing exceptional customer service to patients and families.
- Processed payment transactions efficiently using industry-standard software tools.
- Scheduled appointments for clients, ensuring optimal time management and service efficiency.
Catholic Charities
Patient Assistant
Baltimore, MD
04.2022 - 10.2025
- Coordinated daily activities for shelter residents, ensuring a safe and supportive environment.
- Assisted in intake procedures, evaluating needs and connecting clients with appropriate resources.
- Collaborated with kitchen staff to coordinate timely meal delivery during peak hours.
- Coordinated application processes for housing assistance programs.( Remote)
Patient Financial Counselor
University Of Maryland Medical System
Towson, MD
10.2018 - 10.2024
- Assessed patient financial needs and explained insurance benefits and coverage options.
- Developed payment plans tailored to individual patient circumstances and financial capabilities.
- Managed electronic medical records system, maintaining accurate patient information for healthcare providers.
- Facilitated timely scheduling of labor and delivery procedures, optimizing workflow in high-pressure environment.
- Processed patient registrations efficiently using electronic health record systems.
- Verified insurance information to ensure accuracy and compliance with regulations.
- Trained new staff on registration procedures and system navigation effectively.
Education
High School Diploma -
Southeastern High School
Miami, FLSkills
- Scheduling and planning
- File organization
- HIPAA compliance
- Insurance coverage verification
- Crisis handling
- Remote work capabilities
- Telephone etiquette
- Epic System
- Athena System
- Document Preparation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Business Office Assistant
Bear Creek Surgery Center
12.2025 - Current
Catholic Charities
Patient Assistant
04.2022 - 10.2025
Patient Financial Counselor
University Of Maryland Medical System
10.2018 - 10.2024
High School Diploma -
Southeastern High School