Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jacquelline Portillo

Columbia,TN

Summary

Proven to enhance customer satisfaction and sales at Ghengis Grill through exceptional service and efficient cash handling. Skilled in guest engagement and supply restocking, demonstrating a strong work ethic and decision-making ability. Increased sales targets consistently, leveraging food sales promotion skills for performance improvement. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

2
2
years of professional experience

Work History

Server

Ghengis Grill
03.2024 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Got my ABC License (On Premise)

Key Holder

Sees Candies
10.2023 - 12.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
  • Opened/Closed the store

Sales Associate

Walgreens
02.2023 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Sales Associate

TJ Maxx
02.2022 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

BBA - Business Administration

Nashville State Community College
Nashville, TN
06.2026

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Food Running
  • Supply Restocking
  • Performance Improvement
  • Food sales and promotion
  • Decision-Making

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Ghengis Grill
03.2024 - 05.2024

Key Holder

Sees Candies
10.2023 - 12.2023

Sales Associate

Walgreens
02.2023 - 09.2023

Sales Associate

TJ Maxx
02.2022 - 12.2022

BBA - Business Administration

Nashville State Community College

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Jacquelline Portillo