Jacquelyn Bruening

• Investigated and resolved customer complaints related to fraudulent activity.
• Monitored suspicious activity on customer accounts, identified potential fraud and reported findings to management.
• Maintained records of all cases investigated and ensured accuracy of documents submitted for review.
• Created procedures for identifying and tracking fraudulent activity using [Software] and [Software].

Communicated with customers and company personnel, utilizing active listening and interpersonal skills.

• Organized materials for the teacher's use in the classroom.
• Collaborated with other aides, teachers, and administrators to develop strategies for student success.
• Created positive relationships with students through active listening and positive reinforcement of behavior expectations.

• Assisted teachers in preparing materials for instruction and classroom activities.
• Organized classrooms and maintained supplies inventory.
• Performed clerical duties including filing paperwork and photocopying material.