Summary
Overview
Work History
Education
Skills
Resume
Certification
Timeline
Generic
Jacquelyn DeJesus

Jacquelyn DeJesus

Spring,TX

Summary

Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Mail Clerk

Sciolex
10.2023 - Current
  • Improve mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
  • Reduce delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
  • Enhance customer satisfaction through timely and accurate mail distribution within the organization.
  • Maintain a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
  • Operate various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
  • Facilitate smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
  • Support office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
  • Develope strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
  • Aid in maintaining a secure environment by verifying identification for certified or registered mail deliveries.
  • Safeguard sensitive information through proper handling of confidential correspondence according to company policies.
  • Collaborate with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
  • Assist with inventory management tasks such as ordering supplies required for efficient daily operations of the mailroom facility.
  • Track outgoing mail to provide accurate customer updates.
  • Release registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Load letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Assistant Store Manager

European Wax Center
08.2023 - 10.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

First Line Supervisor

US Army
01.2020 - 05.2023
  • Increased team productivity by implementing efficient work processes and providing consistent leadership.
  • Ensured smooth operations by managing daily tasks, resolving conflicts, and maintaining open communication with staff.
  • Enhanced employee performance through regular evaluations, constructive feedback, and tailored training programs.
  • Reduced turnover rates by fostering a positive work environment and addressing employee concerns promptly.
  • Managed project deadlines effectively, coordinating team efforts to ensure timely completion of tasks.
  • Improved operational efficiency with thorough inventory management and resource allocation strategies.
  • Implemented safety protocols to maintain a secure working environment for employees and customers alike.
  • Collaborated with upper management to develop strategic plans for expanding departmental responsibilities or capabilities as needed.
  • Performed material counts and full inventory audits.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced site security by implementing surveillance systems and conducting regular patrols.
  • Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
  • Managed and trained a team of security personnel for optimal performance in maintaining site safety.
  • Streamlined reporting procedures, resulting in improved communication between security staff and management.
  • Maintained detailed logs of daily activities, providing accurate records for management review.
  • Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
  • Developed comprehensive emergency response plans for various scenarios, ensuring preparedness in the event of an incident.
  • Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
  • Secured high-value assets through diligent monitoring of storage areas and adherence to strict protocols.
  • Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
  • Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
  • Recorded incident reports with detailed accounts of occurrences.
  • Wrote and submitted daily reports on security team operations.
  • Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Assistant Store Manager

ItsFashion Metro
09.2017 - 01.2020
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Receptionist

Trams Day Spa
02.2013 - 08.2017
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Increased customer retention rates through exceptional communication skills and problem-solving abilities.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Education

High School Diploma -

Hilo High School
Hilo, HI
06.2010

Skills

  • Retail Sales
  • Office Administration
  • Inventory Management
  • Postal Regulations Knowledge
  • Computer Literacy
  • Line Management
  • Emergency Response
  • Defensive Tactics
  • Incident management
  • Investigation techniques
  • Risk analysis
  • Security Screening

Resume

Jacquelyn Dejesus, 11/10/23, Jacquelyn Dejesus, Jacquelyn Dejesus, Jacquelyn Dejesus, True, 06/18/25, 1 year

Certification

Texas Pharmacy Technician Trainee

  • Certified Texas Pharmacy Technician Trainee , Texas State Board of Pharmacy - March 2, 2023-March 31, 2025

Timeline

Mail Clerk

Sciolex
10.2023 - Current

Assistant Store Manager

European Wax Center
08.2023 - 10.2023

First Line Supervisor

US Army
01.2020 - 05.2023

Assistant Store Manager

ItsFashion Metro
09.2017 - 01.2020

Receptionist

Trams Day Spa
02.2013 - 08.2017

High School Diploma -

Hilo High School

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Jacquelyn DeJesus