Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacquelyn Harmatys

Palm Bay

Summary

Dynamic and detail-oriented professional with expertise in cake decorating from Publix and strong leadership skills honed as a Shift Lead at Birch Coffee. Proven ability to enhance customer satisfaction through effective communication and design precision, while excelling in fast-paced environments and maintaining high-quality standards.

Overview

9
9
years of professional experience

Work History

Cake Decorator

Publix
12.2020 - Current
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
  • Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.

Shift Lead

Birch Coffee
02.2016 - 02.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Prepared and served a variety of coffee beverages while maintaining quality and consistency.

Education

High School Diploma -

Bayside High School
Palm Bay, FL
2013

Skills

    Cake decorating and design

    Customer service and communication

    Leadership and team management

    Fast learner with strong attention to detail

    Ability to work efficiently in high-pressure environments

    Problem-solving and multitasking

Timeline

Cake Decorator

Publix
12.2020 - Current

Shift Lead

Birch Coffee
02.2016 - 02.2020

High School Diploma -

Bayside High School

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