Jacquelyn Rico
Council Bluffs ,IA
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and tenants. Hardworking, educated and willing to go extra mile to complete any task.
Overview
16
16
years of professional experience
Work History
Assistant Property Manager
Nine Zero Properties
Omaha, Ne , NE
11.2020 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Escalated major issues to property manager for immediate remediation.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Developed, reviewed and submitted property operating and capital budgets.
- Maintained and managed multi tenant parking in attached and city parking garages.
Assistant Property Manager
Jones Lang LaSalle, JLL
Omaha, NE
06.2020 - 11.2020
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Field Training Manager
American Security LLC
Omaha, NE
05.2019 - 06.2020
- Mentor employees, providing constructive feedback, which improved job efficiency
- Recruited team members offering value and talent to already successful workforce
- Responsible for hiring, training and guiding employees within company to ensure stability with clients as well as employees
- Ran payroll weekly and ensured correctness of figures
- Manage nearly 100 employees. Responsible for scheduling around 3000 hours of work per week
- Role done concurrently to account manager role in interim to promotion.
Security Account Manager
American Security LLC
Omaha, Ne
08.2009 - 06.2020
- Oversaw team of up to 10 security officers and managed administrative duties, including scheduling and performance evaluations
- Supervised grounds, employee entrances and exits and security officers on duty
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Airmen ABFAN
United States Navy
Norfolk, VA
08.2005 - 01.2008
- Provided observations, took measurements and performed tests at various stages according to quality control plan
- Determined and recommended methods to address improvement opportunities
- Patrols of ship to ensure integrity of ships fuel systems
- Clerical duties includes answering phones and advising clients for JAG officers at base legal office
- Light maintenance duties at legal office for short time
Education
Bachelor of Science - Business Administration And Management
Peru State College
Peru, NE08.2022
Associate of Applied Science - Business Management
Metropolitan Community College
Omaha, NE08.2020
High School Diploma -
Bellevue East Sr High School
Bellevue, NE05.2005
Skills
- Customer relations
- Yardi
- Budgeting
- Property Management
- Tenant Issue Resolution
- Financial Reporting
- Microsoft Office (Word, Powerpoint,Excel)
- Quality Management
- Office Management and Organization
Timeline
Assistant Property Manager
Nine Zero Properties
11.2020 - Current
Assistant Property Manager
Jones Lang LaSalle, JLL
06.2020 - 11.2020
Field Training Manager
American Security LLC
05.2019 - 06.2020
Security Account Manager
American Security LLC
08.2009 - 06.2020
Airmen ABFAN
United States Navy
08.2005 - 01.2008
Bachelor of Science - Business Administration And Management
Peru State College
Associate of Applied Science - Business Management
Metropolitan Community College
High School Diploma -
Bellevue East Sr High School
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