Jacquelyn Strange
Indianapolis,IN
Summary
Dynamic licensed insurance agent with proven expertise in customer service, policy writing, and upselling. Committed to delivering tailored solutions that enhance client satisfaction and retention.
Proficient Financial Aid Advisor well-versed in program options and regulatory requirements for student assistance. Well-organized and hardworking with good grasp of related paperwork and processes.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Insurance Agent
GEICO
12.2013 - 06.2026
- Developed customized insurance solutions tailored to client needs and preferences.
- Educated clients on policy options, coverage limits, and benefits to enhance understanding.
- Streamlined claims processing by implementing efficient workflows and communication strategies.
- Trained new agents on best practices in customer service and policy management systems.
- Collaborated with cross-functional teams to enhance service delivery and operational efficiency.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Mentored junior agents, fostering professional growth and improving overall team performance.
Senior Financial Aid Counselor
ITT Tech
07.2010 - 05.2013
- Evaluated financial aid applications to determine eligibility for funding programs.
- Advised students on financial options, including grants, loans, and scholarships.
- Developed training materials for new counselors to enhance service quality.
- Streamlined processing procedures to improve turnaround time for aid disbursements.
- Collaborated with academic departments to align financial aid with institutional goals.
- Advocated for students facing unique circumstances or hardships, securing additional funds through appeals processes when necessary.
- Assisted families in understanding their individualized financial aid packages, leading to informed decision-making regarding enrollment choices.
- Implemented effective communication strategies to keep students informed about deadlines and important updates related to their financial aid status.
- Enhanced student satisfaction with financial aid services by providing timely and accurate information on available resources.
- Built strong relationships with students and their families, providing compassionate support and guidance throughout the financial aid application process.
Education
High School Diploma -
Northwest High School
Indianapolis, INPersonnel Specialist - Human Resources Development
US Air Force
Oklahoma City, OK03-1989
Administrative Medical Assistant - Medical Assistant
Professional Careers Institute
Indianapolis, IN06-1985
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Auto insurance
- Policy writing
- Upselling
- Policy renewals
- Data entry
- Insurance policy sales
- Customer billing
- New agent training
- Policy changes
- Tuition assistance
- Student support
- Student counseling
- Eligibility verification
- Application processes
- Student interviewing
- Multitasking
Certification
- Licensed Personal Lines Agent - 2013 to current
Timeline
Insurance Agent
GEICO
12.2013 - 06.2026
Senior Financial Aid Counselor
ITT Tech
07.2010 - 05.2013
High School Diploma -
Northwest High School
Personnel Specialist - Human Resources Development
US Air Force
Administrative Medical Assistant - Medical Assistant
Professional Careers Institute