Jacquelyn Wyatt

• Coordinated complex calendar schedules for executives, optimizing time management and meeting efficiency.
• Managed travel arrangements and logistics, ensuring seamless itineraries for executive team members.
• Developed and maintained filing systems, improving document retrieval speed and organization.
• Facilitated communication between Board of Directors and Executive Team
• Assisted with Series A and Series B financing rounds
• Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.

*** Faneuil was acquired by TTEC and I was let go with everyone from Faneuil.

• Assisted in the preparation of reports and presentations, ensuring clarity and professionalism in deliverables.
• Implemented process improvements for office operations, increasing overall productivity of administrative functions.
• Supported event planning efforts, coordinating logistics for internal meetings and external conferences.
• Processed travel expenses and reimbursements for executive team and senior management in Concur.
• Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

• Facilitated communication between departments, enhancing collaboration on key projects and initiatives.
• Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for the CEO.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Prepared meeting agendas and briefing papers for members of board of directors and executive team.
• Coordinated and executed special projects.
• Transcribed, formatted, input and edited text, data, and graphics.

*** I left this position after being required to work multiple weekend events.

• Trained new administrative staff on company policies and procedures, fostering a cohesive team environment.
• Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 5 executives.
• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Assisted senior management with major initiatives and projects.
• Screened personal and business calls and directed to appropriate party.

*** Laid Off Due to Rate Hikes

• Facilitated mortgage loan applications, ensuring compliance with regulatory standards.
• Developed strong client relationships to enhance customer satisfaction and retention.
• Evaluated financial documents for accuracy and adherence to lending policies.
• Collaborated with underwriting teams to expedite loan processing timelines.
• Provided training and support to junior staff on mortgage products and procedures.
• Stayed current on industry trends, market conditions, and competitor offerings to continuously refine sales approach for maximum effectiveness.

*** Promoted to Account Executive

• Led team to achieve operational efficiency through process improvements and streamlined workflows.
• Coordinated cross-departmental projects, facilitating collaboration and timely project completion.
• Monitored team performance metrics, identifying areas for improvement and driving accountability.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Coordinated loan documentation to ensure compliance with regulatory requirements.
• Streamlined communication between borrowers and loan officers to enhance workflow efficiency.
• Managed loan processing timelines, ensuring timely completion of all steps in the mortgage process.
• Reviewed loan applications for accuracy and completeness, minimizing errors in submissions.
• Led initiatives to enhance customer service experience throughout the loan application journey.
• Maintained strong relationships with clients, resulting in increased referral business for the company.

*** Promoted to Mortgage Loan Coordinator

• Implemented process improvements to streamline workflows and reduce transaction times.
• Mentored junior team members, fostering a collaborative environment and enhancing team performance.
• Increased sales by building strong customer relationships and providing excellent service.
• Assisted loan officers in preparing and processing mortgage applications efficiently.
• Maintained organized records of loan files, improving retrieval efficiency for team members.
• Conducted thorough research on potential borrowers to verify creditworthiness before initiating the application process.

• Supervised daily operations and staff performance to ensure optimal customer service standards.
• Trained and mentored new sales associates on product knowledge and sales techniques.
• Managed inventory control processes, optimizing stock levels and reducing shrinkage.
• Developed promotional displays to enhance product visibility and drive sales initiatives.
• Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
• Increased customer satisfaction by providing personalized assistance and recommendations.

• Collaborated with management to implement store policies and improve operational efficiency.
• Conducted regular team meetings to reinforce goals, share feedback, and boost morale.
• Analyzed sales data to identify trends, informing strategic decisions for inventory purchases.
• Ensured compliance with company standards in merchandise presentation and customer engagement practices.
• Participated in inventory management to maintain accurate stock levels and minimize shrinkage.
• Supported loss prevention efforts by adhering to security protocols and reporting suspicious activity promptly.

• Coordinated scheduling for landscape projects to optimize resource allocation and minimize downtime.
• Streamlined communication between clients and field teams to enhance service delivery and client satisfaction.
• Developed efficient scheduling processes to manage multiple project timelines effectively.
• Implemented a digital scheduling system that improved workflow visibility and accuracy in project planning.
• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.

• Led sales team to achieve revenue targets through strategic training and coaching initiatives.
• Developed and implemented visual merchandising strategies to enhance customer engagement and drive sales.
• Analyzed sales data to identify trends, inform inventory management, and optimize product offerings.
• Fostered strong relationships with clients to provide personalized service and increase customer loyalty.
• Trained, coached, and mentored new sales associates for maximum performance.
• Used POS system to process sales, returns, online orders, and gift card activations.