Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacquelyn C. Drain

West Hartford ,CT

Summary

As a proven team collaborator and adept in handling complaints, I excelled at Rockledge Grille by maintaining a clean dining area and enhancing customer satisfaction through attentive service. My adaptability and positive attitude pleased walk-in business, showcasing my ability to prioritize service and satisfy guests. As an enthusiastic and reliable professional I take pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner all while maintaining focus and a positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Waitress and Hostess

Rockledge Grille
04.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.

Overnight Camp Counselor

Center Church Camp Asto Wamah
06.2022 - 08.2022
  • Maintained open communication with parents to keep them informed about their child''s progress and experiences while at camp.
  • Kept cabins clean and organized, ensuring a safe living space for all occupants throughout the summer season.
  • Managed administrative tasks efficiently, including maintaining accurate records of camper information and incident reports.
  • Ensured safety and well-being of campers through close supervision and adherence to camp policies.
  • Collaborated with fellow counselors to create engaging programming for diverse groups of campers.
  • Assisted in the planning and execution of special events.

Education

Bachelor of Arts - Communications With Concentration in Journalism

Marist College
Poughkeepsie, NY
05-2027

High School Diploma -

Northwest Catholic High School
West Hartford, CT
05-2023

Skills

  • Order Taking
  • Team Collaboration
  • Handling Complaints
  • Payment Processing
  • Service Prioritization
  • Dining Area Maintenance and Cleanliness
  • Positive Attitude

Timeline

Waitress and Hostess

Rockledge Grille
04.2023 - Current

Overnight Camp Counselor

Center Church Camp Asto Wamah
06.2022 - 08.2022

Bachelor of Arts - Communications With Concentration in Journalism

Marist College

High School Diploma -

Northwest Catholic High School
Jacquelyn C. Drain