Jacquetta Brown
Novant Healthcare
Charlotte,NC
1
Certification
19
years of professional experience
Proficient Patient Care Coordinator skilled in appointment scheduling and patient registration. Known for attention to detail and enhancing patient satisfaction, ready to contribute to operational excellence and efficient service delivery.
Work History
Patient Care Coordinator
1 Year 4 Months- Coordinated patient appointments to optimize scheduling and enhance service delivery.
- Provided the patient with after-visit summary and scheduled the next appointment to maintain continuous care and facilitate the the treatment plan.
- Scheduled appointments to enter appointment date and time into a computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Sr Ops Specialist
17 Years 3 Months- Spearheaded process improvement projects that enhanced workflow efficiency across departments.
- Managed client accounts, ensuring accurate and timely responses to inquiries.
- Trained new team members on account management protocols and best practices.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Set up new customer accounts and updated existing profiles with the latest information.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Reconciled customer accounts and identified discrepancies for further investigation.
Education
High School Diploma
CCMA - Certified Medical Assistant
Associate of Applied Science
Skills
Appointment scheduling
Patient registration
Organizational management
Medical terminology
Client relations
Organizational skills
Patient advocacy
Appointment management
Attention to detail
Customer service
Critical thinking skills
Office administration
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Patient Care Coordinator
Novant Healthcare
06.2025 - CurrentRead More
Sr Ops Specialist
LPL Financial
02.2008 - 05.2025Read More
National Healthcareer Association
CCMA from Certified Medical Assistant
Read More
Seneca Valley High
High School Diploma
Read More
Ultimate Medical Academy
Associate of Applied Science
Read More