Jacquie Scott
Jacksonville,FL
Summary
Bank card Collections Specialist adept at persuading customers and obtaining payments. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Strong follow through and meticulous attention to detail.
Overview
29
29
years of professional experience
Work History
Credit Card Collection Agent
Enhanced Resource Center
06.2005 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls with minimal wait times.
- Achieved weekly and monthly performance goals on consistent basis.
- Handled customer inquiries courteously and professionally.
- Actively listened to consumers, handled concerns quickly and escalated major issues to supervisor.
Childcare Director
Childtime Childcare
06.1994 - 04.2004
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Engaged with parents and families to build positive relationships for children to thrive.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
Education
High School Diploma -
Newfield High School
Selden, NYChild Development Accreditation -
FCCJ
Jacksonville, FLSkills
- Familiarity with Locating Individuals
- Scripted Conversations
- Customer Service and Assistance
- Problem solving
Timeline
Credit Card Collection Agent
Enhanced Resource Center
06.2005 - Current
Childcare Director
Childtime Childcare
06.1994 - 04.2004
High School Diploma -
Newfield High School
Child Development Accreditation -
FCCJ
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