Melaine Hardin
Bowling Green,KY
Summary
A multifaceted professional with twenty plus years experiences in collections, financial analyses, human resources, client relations and recruiting. Committed to providing outstanding customer service and excellent team-building building skills.
Seeks the ability to advance to new position that offered increased responsibilities and growth. New career focus to be more in relation to full cycle recruiting.
Overview
20
20
years of professional experience
Work History
Collection Specialist
Hillcrest Credit Agency
11.2013 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Complies with Federal and State regulations regarding collection practices
- Trained new team members
- Achieved performance goals on consistent basis
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
- Worked to build collection team
Office Manager
Thornton Furniture
04.2011 - 11.2013
- Optimized organizational systems for payments, AP/AR, deposits and recordkeeping.
- All phases of human resource duties
- Weekly payroll along with calculating monthly commission
- Pulled weekly/monthly/quarterly reports
- Support sales by finalizing sales quickly
- Opened/Closed Store
Recruiter/Bulk Biller
Airgas Inc
12.2003 - 09.2011
- Worked with salesman on pricing of new customer contracts
- Loaded new contracts into the system
- Billed all bulk gases for our clients in the eastern territory
- Worked with area managers, branch managers on a daily basis
- Pulled daily and monthly reports
- Worked with human resources to recruit managers and sales for eastern territory
Education
Accounting
Southcentral Kentucky Community And Technical College
Bowling Green, KYSkills
- Contract Negotiation
- Administrative Support
- Annual Evaluations
- Project Recruiting
- Time Management
- Issue Investigation
- Correspondence Writing
- Familiarity with Locating Individuals
Timeline
Collection Specialist
Hillcrest Credit Agency
11.2013 - Current
Office Manager
Thornton Furniture
04.2011 - 11.2013
Recruiter/Bulk Biller
Airgas Inc
12.2003 - 09.2011
Accounting
Southcentral Kentucky Community And Technical College
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