Jacquie Victor
Grafton,OH
Summary
Dedicated, Professional leader with over 25 years of experience and exceptional customer service skills. Ability to lead teams in a positive and productive work environment. Reliable and trustworthy with any given task and willing to meet the ever-changing demands of today's environment.
Overview
26
26
years of professional experience
Work History
Store Manager
Kohls Department Store
10.1998 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Recruit, Interview, Hire and train new talent
- Foster an engaging environment and oversee all HR related duties.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintain positive relationships with vendors and community partners thru company volunteer program.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Bachelor of Science - Human Ecology
The Ohio State University
Columbus, OH06.1998
Skills
Leadership
Communication
Responsible
Organized
Active listener
Self -management
Integrity
Timeline
Store Manager
Kohls Department Store
10.1998 - Current
Bachelor of Science - Human Ecology
The Ohio State University