Jacquie Williams
Keller,TX
Summary
Personable Medical Assistant bringing 30+ years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Focused Lead MA motivated to deliver seamless and pleasant healthcare experience to patients. Offering 30+-year background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing and drawing blood samples and preparing treatment rooms for examinations.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Texas Health Breeze Urgent Care
Fort Worth, TX
05.2022 - Current
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Measured vital signs and took medical histories to prepare patients for examination.
Certified Medical Assistant
Cardiovascular Resources
Bedford, TX
01.2021 - 06.2022
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Responded to patient callbacks and phone-in prescription refill requests.
Certified Medical Assistant
Carney Hospital
Dorchester, MA
11.1989 - 08.2020
- Completed basic physical assessments of clinic patients to provide optimal care.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Incorporated outside records into charts and EHR.
Phlebotomist Lab Technician
Bingham and Woman Hospital
Chestnut Hill, MA
10.2003 - 01.2020
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Performed daily housekeeping tasks driving efficient laboratory operations.
- Collected and organized data to perform data analysis and prepare technical reports.
- Prepared specimens and forms for transport to outside laboratories.
- Prepared lab for daily operations by stocking materials and equipment.
- Collected clinical and forensic data, contributing to high-quality knowledge database.
- Disposed of laboratory materials and samples using well established guidelines and instructions.
- Supervised supplies in inventory and notified supervisor of low stock levels.
- Cleaned and prepared lab equipment for solutions, specimens and samples.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Participated in extra training and courses to refine and improve upon industry knowledge.
Patient Care Technician
Mount Auburn Hospital
Cambridge, MA
07.2001 - 09.2015
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Restocked unit frequently with necessary medical supplies.
- Assisted with patient admissions, discharges and transfers.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
Education
Associate of Arts - Medical Assistant/Medical Data Processor
Everest Institute
Miami, FL05-1986
High School Diploma -
Holmwood Technical High
Spaulding's, Jamaica06-1976
Skills
- Inventory and supply management
- Clinical applications
- Medical Terminology
- HIPAA Compliance
Certification
American Society Of Phlebotomy Technicians
National Certified Medical Assistant
Basic Life Support
References
References available upon request.
Timeline
Certified Medical Assistant
Texas Health Breeze Urgent Care
05.2022 - Current
Certified Medical Assistant
Cardiovascular Resources
01.2021 - 06.2022
Phlebotomist Lab Technician
Bingham and Woman Hospital
10.2003 - 01.2020
Patient Care Technician
Mount Auburn Hospital
07.2001 - 09.2015
Certified Medical Assistant
Carney Hospital
11.1989 - 08.2020
Associate of Arts - Medical Assistant/Medical Data Processor
Everest Institute
High School Diploma -
Holmwood Technical High
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