Jacquleine Paoff
Oneida,NY
Summary
Efficient and dedicated customer service professional with 15+ years of experience in diverse roles, including in-home caregiving and banking. Proven ability to build strong relationships with clients and deliver exceptional service, ensuring satisfaction and trust. Skilled in managing high volumes of customer interactions, resolving issues, and promoting products effectively. Committed to enhancing client wellbeing through compassionate support and attention to detail.
Caring and patient professional with several years of experience attending to daily living needs of clients at personal residences. Compassionate care worker when interacting with clients during daily grooming, medication administration, household cleaning and other tasks. Friendly and cheerful with top reviews and excellent client feedback.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
In Home Caregiver
Advocates
Liverpool, NY
08.2024 - Current
- Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being
- Developed strong and trusting relationships with clients and their families, fostering a supportive and caring environment
- Maintained a clean and safe living environment, performing light housekeeping tasks and organizing living spaces for optimal comfort
- Provided companionship and emotional support, engaging in meaningful conversations and recreational activities to enhance clients' mental and emotional well-being
- Assisted with mobility devices, such as walkers or wheelchairs, ensuring clients' safety and independence in navigating their living spaces
Bank Teller/Customer Service
NBT Bank
Camillus, NY
07.2023 - 06.2024
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
- Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
- Balanced cash drawer daily with zero discrepancies over XX months
- Identified fraudulent activities and reported suspicious transactions to the appropriate authorities
- Assisted in opening new accounts for customers while ensuring compliance with regulatory requirements
- Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
- Participated in ongoing training programs to stay updated on industry trends and enhance job performance
- Promoted bank products and services to customers based on their financial needs and goals
- Maintained knowledge of banking policies, procedures, and regulations to provide accurate information to customers
- Handled confidential customer information securely in accordance with privacy guidelines
Customer Service
Wawa
Lancaster, PA
09.2020 - 06.2023
- Provided customer service for incoming inquiries and complaints.
- Assisted in inventory management by organizing and restocking supplies regularly.
- Operated cash register to process cash, check, and credit card transactions.
- Assisted customers with inquiries and resolved issues efficiently.
- Processed customer orders and handled returns accurately.
Education
High school diploma or GED -
Cardinal Dougherty
Philadelphia, PASkills
- Conflict resolution
- Problem solving
- Effective communication
- Time management
- Client documentation
- Cleaning Experience
- Customer service
- Personal Assistant Experience
- Cash Handling
- Cooking
- Senior Care
- Retail sales
Timeline
In Home Caregiver
Advocates
08.2024 - Current
Bank Teller/Customer Service
NBT Bank
07.2023 - 06.2024
Customer Service
Wawa
09.2020 - 06.2023
High school diploma or GED -
Cardinal Dougherty