Jacub Truong
Wills Point,Texas
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
SLI Enterprises DBA McDonald's
07.2023 - 08.2024
- Provided exceptional customer service by taking orders accurately, addressing questions about menu items, and ensuring timely food delivery
- Operated the cash register efficiently, handling customer transactions and maintaining accurate records
- Contributed to a positive and productive team environment by collaborating with colleagues and assisting whenever needed
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Fix & Repair Team Lead
Chrome Connections (High School Program)
07.2021 - 06.2024
- Device Troubleshooting and Repair: Resolved software and hardware issues on Chromebooks, ensuring optimal performance for users
- Managing team of Chromebook support specialists: Provided guidance and support to ensure efficient troubleshooting and repair processes
- Fostered a collaborative team environment: Assigned tasks based on skill sets and ensured clear communication within the team
IT Student
Wills Point High School (High School Class)
08.2023 - 06.2024
- Imaging computers through PXE
- Terminating RJ45 Cables (Ethernet Cables)
- Hardware and Software Troubleshooting on Windows, Chromebooks, and Chrome Tablets.
Education
Bachelor of Science - Computer Information Systems
Tarleton State University
Stephenville, TX05.2027
High School Diploma -
Wills Point High School
Wills Point, TX06.2024
Dual Enrolled -
Stephen F Austin State University
Nacogdoches, TX05.2024
Skills
- Software Troubleshooting
- Hardware Troubleshooting
- Microsoft 365
- Google Workspace
- Time Management
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
References
David Rivas | McDonald's Shift Manager
1704 TX-34, Terrell, TX 75160
Phone: (469) 986-8396
Store Phone Number: (972) 563-3664
Charles McMath | Chrome Connections Director
1800 WS Commerce Wills Point, Texas 75169
Phone: (903) 818-7780
Email: charles.mcmath@wpisd.com
Certification
CompTIA A+ (In Progress)
Timeline
IT Student
Wills Point High School (High School Class)
08.2023 - 06.2024
Crew Member
SLI Enterprises DBA McDonald's
07.2023 - 08.2024
Fix & Repair Team Lead
Chrome Connections (High School Program)
07.2021 - 06.2024
Bachelor of Science - Computer Information Systems
Tarleton State University
High School Diploma -
Wills Point High School
Dual Enrolled -
Stephen F Austin State University
CompTIA A+ (In Progress)
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