JACY BRIAN
Norman,AR
Summary
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
15
15
years of professional experience
Work History
OWNER
Jkay's Hauling LLC
Norman, AR
06.2025 - Current
- Secure and transport expedited and time-sensitive freight (furniture, appliances, lumber, palletized freight, or machinery).
- Manage business operations, including invoicing and client communication.
- Perform daily pre-trip and post-trip vehicle inspections.
- Secure oversized or irregular loads using chains, binders, and straps.
- Transport sensitive laboratory equipment, manufacturing parts, or aerospace components.
PRODUCT SPECIALIST
Chris Crain CDJR
Benton, AR
03.2026 - 08.2026
- Maintained and updated customer information in CRM software, improving account management efficiency and follow up effectiveness.
- Developed strong customer relationships through effective communication and product knowledge.
- Conducted vehicle appraisals to determine fair market value for trade ins.
- Facilitated financing options and negotiated terms to meet customer needs.
- Utilized social media platforms effectively to showcase available inventory and engage with potential buyers online.
OPERATIONS TEAM LEADER/Delivery Driver
FedEx Express
Garland, TX, US
11.2011 - 09.2025
- Operated delivery routes efficiently, ensuring timely package arrivals and enhancing customer satisfaction through reliable service.
- Mentored new employees, providing guidance and support throughout their initial months at FedEx.
- Collaborated with warehouse teams to streamline loading processes, reducing wait times and improving overall operational flow.
- Maintained accurate delivery logs and performed vehicle inspections, ensuring compliance with safety standards.
- Implemented route optimization techniques, leading to faster delivery times and noticeable cost savings on fuel consumption.
- Demonstrated exceptional customer service skills, fostering positive relationships, and contributing to a supportive team environment.
PROJECT MANAGER
Vanderpool Lawn & Garden
Texarkana, TX, US
12.2016 - 11.2020
- Fostered teamwork among a 5-man crew, enhancing communication and leading to successful project completions.
- Evaluated project timelines and resources, leading to optimized workflows and improved project delivery times.
- Managed client communications, providing updates on project progress and addressing concerns promptly.
- Developed and implemented project schedules, optimizing resource allocation and workflow efficiency.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Education
ASSOCIATES - CRIMINAL SCIENCE
04-2015
HIGH SCHOOL DIPLOMA -
05-2011
Skills
- Strategic planning
- Negotiation
- Budget development
- Customer relations
- Small business operations
- Operations management
- Project estimating
- Team oversight
- Product training
- Decision-making
Timeline
PRODUCT SPECIALIST - Chris Crain CDJR
03.2026 - 08.2026
OWNER - Jkay's Hauling LLC
06.2025 - Current
PROJECT MANAGER - Vanderpool Lawn & Garden
12.2016 - 11.2020
OPERATIONS TEAM LEADER/Delivery Driver - FedEx Express
11.2011 - 09.2025
Texarkana College - ASSOCIATES, CRIMINAL SCIENCE
James Martin High School - HIGH SCHOOL DIPLOMA,