Jada Ancion
Somerset,NJ
Summary
Patient Services Representative with extensive experience in appointment coordination and effective communication at Robert Wood Johnson Barnabas Health. Demonstrated ability to manage tasks efficiently while maintaining high productivity levels. Expertise in conflict resolution and patient advocacy, ensuring adherence to health information privacy standards. Strong communication and problem-solving skills contribute to enhanced patient satisfaction and support healthcare objectives.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Jack & Sheryl Morris Cancer Center - RWJBH
New Brunswick, NJ
08.2024 - Current
- Checked-in patients for scheduled appointments by verifying demographic information, updating as needed, collecting co-payments, verifying insurance coverage.
- Guided patients through the completion of consent, and other required medical forms.
- Prepared discharge instructions for patients upon completion of visit or procedure.
- Coordinated scheduling of outpatient appointments across multiple departments to optimize patient care.
- Maintained confidentiality of all patient information according to HIPAA regulations.
Patient Service Representative
CityMD
Watchung, NJ
01.2023 - 07.2024
- Greeted and checked in patients, updating patient information in computer system.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member.
- Informed patients of financial responsibilities prior to rendering services.
- Processed referrals for specialist care when requested by physicians or patients.
Receptionist
Green Brook Buick GMC
Greenbrook, NJ
07.2022 - 01.2023
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Support sales and service departments by providing administrative assistance.
- Process payments for services rendered.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Bachelor of Science - Health Science
Saint Peter's University
Jersey City, NJ12.2022
Skills
- Medical terminology
- Data entry
- Effective communication
- Patient appointment coordination
- Referral coordination
- EMR systems
- Strong organizational skills
- Effective multitasking
- Task prioritization
- Attention to detail
- Team collaboration
- Problem solving
- Customer service
- Computer proficiency
- Spanish fluency
- Time management
References
References available upon request.
Timeline
Patient Service Representative
Jack & Sheryl Morris Cancer Center - RWJBH
08.2024 - Current
Patient Service Representative
CityMD
01.2023 - 07.2024
Receptionist
Green Brook Buick GMC
07.2022 - 01.2023
Bachelor of Science - Health Science
Saint Peter's University
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