Jada Anderson
Hampton,VA
Summary
Dedicated and hard-working accounting major and future CPA. Exceptional in time management and skilled at working in fast-paced, high-stress environments. Great at being quick on her feet, with a strong-suit of innovation. Respectful and relatable, good at creating a great work environment and getting along with others. Quick learner and adapter, finding new, faster and more efficient ways to create the same solutions.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Papa John's Pizza
05.2022 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
Customer Solutions Associate
Portfolio Recovery Associates
10.2023 - 01.2024
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics regularly, setting a standard for quality service within the team.
- Maintained thorough knowledge of products and services, confidently assisting customers with their inquiries.
Member Service Representative
Hampton Roads Educators Credit Union
08.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Verified customer identification and documentation for compliant transactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Education
Bachelor of Science - Accounting
Norfolk State University
Norfolk, VA12.2025
Associate of Science - Business Administration
Virginia Peninsula Community College
Hampton, VA06.2024
Skills
- Staff Management
- Operations Management
- Staff Development
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Call center experience
- Account Management
- Dispute Resolution
- Escalation Handling
- Time Management
Additional Information
Proud member of the National Association of Black Accountants, and an aspiring organization officer. NABA has opened doors for me that I fully plan to take advantage of and use to propel me forward!
Timeline
Customer Solutions Associate
Portfolio Recovery Associates
10.2023 - 01.2024
Assistant General Manager
Papa John's Pizza
05.2022 - Current
Member Service Representative
Hampton Roads Educators Credit Union
08.2021 - 05.2022
Bachelor of Science - Accounting
Norfolk State University
Associate of Science - Business Administration
Virginia Peninsula Community College