JADA DURAN
STATEN ISLAND
Summary
Accomplished Administrative Support Associate with a proven track record at Northwell, enhancing office efficiency and mastering data entry and office administration. Demonstrated ability to maintain confidentiality, streamline operations, and exceed performance targets. Skilled in Microsoft Office and verbal communication. I excel in transforming challenges into achievements, ensuring optimal operational flow and customer satisfaction.
Overview
6
6
years of professional experience
Work History
ADMINISTATIVE SUPPORT ASSOCIATE
NORTHWELL
07.2023 - Current
- Ensured compliance with company policies and regulatory requirements through diligent record-keeping practices.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Optimized office supply inventory management through regular assessments of needs and strategic ordering practices.
- Contributed to the achievement of department goals by consistently meeting or exceeding performance targets.
- Provided best-in-class support to team members, closely monitoring activity to best meet needs.
- Served as a reliable point of contact for internal staff members seeking assistance with various administrative matters.
- Maintained strict confidentiality of sensitive information, protecting both company and patient interests.
Shift Supervisor
STARBUCKS
05.2019 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
High School Diploma -
RALPH R MCKEE HIGH SCHOOL
Staten Island, NY09-2018
Skills
- Verbal communication
- Data entry
- Office administration
- Confidentiality and data protection
- Documentation and recordkeeping
- File management
- Task prioritization
- Project planning
- Customer relations
- Patient flow management
- Microsoft office
- Confidential document control
- Account reconciliation
- Registration processing
Languages
Spanish
Full Professional
Timeline
ADMINISTATIVE SUPPORT ASSOCIATE
NORTHWELL
07.2023 - Current
Shift Supervisor
STARBUCKS
05.2019 - 02.2023
High School Diploma -
RALPH R MCKEE HIGH SCHOOL
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