Jada Henry
Irvington,NJ
Summary
A reliable, task-driven professional with the ability to adapt to any environment with the means to put my best foot forward. Experienced in customer service, reception duty and customer care. Very organized and attentive when retrieving data. Works well in group efforts or solo work.
Overview
5
5
years of professional experience
Work History
TVM Agent
Nj Transit
Summit, NJ
10.2022 - Current
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Provided clients with assistance in preparing required travel documents and forms.
- Issued receipts and provided change.
- Answered customer questions and provided transit information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
Crew Member
Dunkin' Donuts
Irvington, NJ
01.2022 - 08.2022
- Kept up with the cleanliness of the restaurant by wiping tables, windows and equipment daily.
- Increased customer loyalty by providing each customer with the benefits of the rewards app.
- Collected payments and provided accurate change.
- Took orders from patrons and input selections into store computer system.
- Upheld high standards of productivity and quality in operations.
- Accepted cash and credit card payments, issued receipts and provided change.
Team Member
Target
Irvington, NJ
09.2020 - 01.2021
- Selected products and items from shelves and pallets for customer orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Packaged items with appropriate materials to prevent damage during shipping.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Labeled packages and recorded items packed in preparation for shipping.
Wait Staff Member
Winchester Gardens
Maplewood, NJ
06.2019 - 04.2020
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Discussed dining menu information to aid in decision process for senior residents.
- Implemented sanitary food handling, holding and service protocols.
- Cleared table and bussed dishes to allow for quick setups.
- Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Observed eating patterns of residents to record proper nutrition during meal times.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Some College (No Degree) - Business Administration And Management
William Paterson University Of New Jersey
Wayne, NJSkills
- Advanced customer service ability
- Equipment operation
- Ability to analyze reports
- Organization
- Computer Literacy
- Scheduling
- Resolving customer issues
Timeline
TVM Agent
Nj Transit
10.2022 - Current
Crew Member
Dunkin' Donuts
01.2022 - 08.2022
Team Member
Target
09.2020 - 01.2021
Wait Staff Member
Winchester Gardens
06.2019 - 04.2020
Some College (No Degree) - Business Administration And Management
William Paterson University Of New Jersey