JADA HUGHES
Las Vegas,US
Summary
Client Care Representative with proven expertise in enhancing customer satisfaction through timely resolution of concerns and comprehensive product information delivery. Skilled in conflict management and customer service, leveraging Microsoft skills to ensure efficient communication across multiple platforms. Demonstrates strong analytical and conceptual thinking, contributing to process improvements and compliance within the financial and insurance sectors.
Overview
8
8
years of professional experience
Work History
INSURANCE AGENT
CSAA Insurance Group
01.2025 - 02.2026
- Assisted clients in selecting suitable insurance policies, leading to increased customer satisfaction and retention rates.
- Conducted thorough assessments of client needs, enabling tailored coverage solutions and enhancing overall policy effectiveness.
- Maintained accurate records of client interactions and policy updates, ensuring compliance with industry regulations and enhancing operational efficiency.
- Developed strong rapport with clients, fostering trust and enhancing communication for better service delivery.
- Ensured meticulous documentation of client interactions, which bolstered compliance and streamlined internal processes.
- Remote
CLIENT CARE REPRESENTATIVE
Bank of America
11.2023 - 02.2025
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Provided comprehensive product information to clients, assisting them in making informed decisions about their purchases.
- Recognized as an integral part of achieving the department's highest levels of client satisfaction scores quarter after quarter.
- Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
- Remote
PROCESS ASSISTANT
Amazon
Las Vegas, NV
01.2018 - 02.2020
- Identified areas for improvement within existing processes.
- Provided technical assistance in the implementation of automation systems.
- Utilized problem-solving techniques to troubleshoot process issues.
- Facilitated communication between departments regarding process changes.
Education
HIGH SCHOOL DIPLOMA - undefined
Eastside High School
Lancaster, CA01.2017
Skills
- Remote (Experienced)
- Time Management
- Conflict Management
- Written Communication
- Ability to Work Independently
- Microsoft/Powerpoint Skills
- Customer Service
- Data Entry
- Multitasking
- Analytical Thinking
- Customer Account Management
LANGUAGES
English (Native)
Timeline
INSURANCE AGENT
CSAA Insurance Group
01.2025 - 02.2026
CLIENT CARE REPRESENTATIVE
Bank of America
11.2023 - 02.2025
PROCESS ASSISTANT
Amazon
01.2018 - 02.2020
HIGH SCHOOL DIPLOMA - undefined
Eastside High School