Jada Johnson
The Bronx
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
2
2
years of professional experience
Work History
Front End Supervisor
Stop and Shop Supermarket
Bronx
01.2025 - Current
- Supervised front end operations and ensured efficient customer service.
- Managed daily cash handling and reconciliation for front end registers.
- Resolved customer complaints promptly and effectively to maintain satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
Cashier
Stop and Shop Supermarket
The Bronx
01.2024 - Current
- Processed customer transactions efficiently at a leading grocery store.
- Handled cash, credit, and coupon transactions accurately and securely.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
Westchester Square Academy
The Bronx, NY06-2024
Skills
- Customer service
- Cash handling
- Transaction processing
- Inventory management
- Staff training
- Active listening
- Team leadership
Timeline
Front End Supervisor
Stop and Shop Supermarket
01.2025 - Current
Cashier
Stop and Shop Supermarket
01.2024 - Current
High School Diploma -
Westchester Square Academy
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