Jada Landrum
Cantonment
Summary
As an experienced customer service representative, my primary objective is to support the functioning of business operations by collaborating with leaders, staff, and ensuring exceptional customer service. Proven ability to foster genuine connections with customers while driving sales and enhancing brand loyalty. Strong communicator and critical thinker, adept at teamwork and problem-solving in fast-paced environments. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and meeting requirements of performance.
Overview
5
5
years of professional experience
Work History
Cashier
Splash City Adventures
06.2023 - 02.2024
- Provide exceptional customer service through cashier management
- Taking orders with accuracy and detail
- Cash handling/ Till counting and compliance
- POS software
- Assemble menu items
- Greet customers
- Hospitality/ Janitorial and cleaning support
- Client direction support
- Inventory management
- Team building and crew support
Retail Sales Associate
Bath & Body Works
06.2024 - 02.2025
- Deliver exceptional in-store customer experiences through selling behaviors rooted in values and product knowledge.
- Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
- Drive rewards program enrollment and engagement on both the sales floor and at check-out.
- Provide a friendly and efficient cash wrap experience, including ringing customer purchases at the cash register and keeping the cash wrap neat, clean, and stocked.
- Support product replenishment activities and maintain brand standards to keep the store full and abundant.
- Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
- Constant physical activity, including standing, walking, reaching, and lifting to obtain products for customers and maintain the visual appearance of the store.
- Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
Volunteer
Empowerment Transformation Center Inc
01.2020 - Current
- Serve as team member and support crew
- Organized community outreach programs to enhance engagement and support for local families.
- Coordinated volunteer schedules to ensure adequate staffing for events and initiatives.
- Serve as team member and support crew
- Box assembly line with leaders
- Organizer and inventory sorting
- Marketing and client greeting
- Roadside team support
- Unloading and stocking
- Praise Team Member
- Tithe and offering helper
Orientation Leader
University of West Florida
01.2025 - Current
- Serving as mentors and role models to all incoming UWF students and families
- Facilitated orientation sessions for new students, enhancing their transition to university life.
- Reflect positivity upon ourselves and the University
- Developed and distributed informational materials, improving student understanding of campus resources.
- Provided guidance to new students on academic policies
- Maintain professionalism by using appropriate language, dressing in appropriate uniform, and maintain a positive attitude
- Attend all training and Orientation sessions
- Prep for upcoming Orientation session by assembling new student packages, sorting name tags and decorating necessary areas
- Working with other Orientation Leaders as a team
Education
High School Diploma -
J.M. Tate High School
Cantonment, FL 3253305-2024
Bachelor of Science - Global Hospitality And Tourism
The University of West Florida
Pensacola, FL 3251405-2028
Skills
- Customer Service
- Cashier
- Hospitality
- Communication
- Teamwork
- Problem-solving
- Critical thinker
Availability
Available for immediate hire, weekday evenings and weekends. Willing to work full-
time during the school year (according to my class schedule) as well as holiday breaks.
Languages
English
Native or Bilingual
Timeline
Orientation Leader
University of West Florida
01.2025 - Current
Retail Sales Associate
Bath & Body Works
06.2024 - 02.2025
Cashier
Splash City Adventures
06.2023 - 02.2024
Volunteer
Empowerment Transformation Center Inc
01.2020 - Current
High School Diploma -
J.M. Tate High School
Bachelor of Science - Global Hospitality And Tourism
The University of West Florida
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