Jada Mackenzie Partman
Reston,VA
Summary
Motivated professional committed to delivering exceptional in-flight experiences. Known for calm and confident communication during both routine operations and unexpected situations. Focused on ensuring safety compliance and fostering a welcoming environment for passengers.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Mesa Airlines(United Express)
06.2023 - Current
- Provide safe, friendly, and efficient in-flight service to passengers on regional United Express routes.
- Demonstrate calm, confident communication during routine operations and unexpected situations.
- Deliver high-quality customer service with a positive attitude and professional demeanor.
- Conduct safety demonstrations, cabin checks, and compliance procedures in accordance with FAA regulations.
- Support crew coordination to maintain on-time performance and a smooth passenger experience.
Lead Client Services Representative
Pet Suites
04.2022 - 06.2023
- Served as the lead point of contact for clients, ensuring a positive and professional experience for all guests and pet owners.
- Managed daily front-desk operations, scheduling, check-ins, and service requests with accuracy and attention to detail.
- Resolved customer concerns with a calm, friendly, and confident approach, maintaining high satisfaction levels.
- Trained and supported new team members, promoting strong communication and service standards.
- Resigned upon being hired as a flight attendant to pursue a career in aviation.
Waitress / Lead Hostess
New Orleans Food & Spirits
01.2021 - 06.2023
- Delivered fast, friendly, and attentive service in a high-volume restaurant environment.
- Led hostess operations, managing seating charts, waitlists, and guest flow to ensure smooth service.
- Provided excellent customer service, resolving issues with professionalism and a positive attitude.
- Collaborated with kitchen and service teams to maintain efficiency and guest satisfaction.
- Resigned after being hired as a flight attendant to advance into the aviation industry.
Shift Lead / Team Member
Smoothie King
06.2020 - 08.2021
- Managed shift responsibilities, overseeing opening/closing tasks and conducting inventory checks to maintain operational efficiency.
- Trained new team members on store procedures and product knowledge, enhancing overall team performance.
- Provided friendly, efficient customer service during high-volume shifts.
- Prepared orders quickly and accurately, ensuring a clean, safe, and welcoming environment for customers.
- Built early leadership and multitasking skills in a fast-paced environment.
Client Service Representative/Physical instructor
X-fusion
Covington, Louisiana
01.2020 - 06.2020
- Educated clients on product features to enhance user experience and engagement.
- Actively participated in team meetings to discuss client feedback and service improvements.
- Resolved client inquiries efficiently and effectively to ensure satisfaction.
- Collaborated with team members to streamline service processes and improve efficiency.
- Closed due to Covid
Education
Louisiana Real Estate School Graduate -
Burk Baker School of Real Estate & Appraisal
Mandeville, LA12-2021
High School Diploma -
Franklinton High School
Franklinton, LA05-2021
Skills
- Customer service
- Safety compliance
- Effective communication
- Attention to detail
- Positive demeanor
- Emergency medical training
- Flight safety
- Adult AED and CPR
Timeline
Flight Attendant
Mesa Airlines(United Express)
06.2023 - Current
Lead Client Services Representative
Pet Suites
04.2022 - 06.2023
Waitress / Lead Hostess
New Orleans Food & Spirits
01.2021 - 06.2023
Shift Lead / Team Member
Smoothie King
06.2020 - 08.2021
Client Service Representative/Physical instructor
X-fusion
01.2020 - 06.2020
Louisiana Real Estate School Graduate -
Burk Baker School of Real Estate & Appraisal
High School Diploma -
Franklinton High School