Jada McCall
Denton,TX
Summary
Obtain a job with the opportunity of career growth Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
First Service Residential
Aubrey, TX
07.2022 - 12.2023
- Answered incoming calls
- Inputted customer information into computer database
- Verified customer information
- Reconciled accounts
- Ordered supplies
- Provided guidance for new homeowners
- Welcoming residents into the community
- Sent out daily mail
- Monthly board Meeting prep
- Created amenity cards
- Assisted residents with violations, such as extensions, closing and answering questions
- Provided leasing assistance (uploading new leases, lease extensions, new leasing documents)
- Outbound calls to residents and landlords
- Maintained and sent out decision letters for pending Acc request
- Created monthly excel spread sheet for liens and demands
- Arranged and confirmed bookings for amenity center
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Housekeeper
First Service Residential
Aubrey, TX
01.2020 - 07.2022
- Cleaned the Savannah Club house
- Maintained restrooms
- Stocked items as needed
- Worked well with teammates.
Claims Customer Care Associate
Liberty Mutual Insurance
10.2017 - 07.2019
- Created claims for customers
- Provided high level of customer service
- Managed calls in a timely fashion in a call center
- Updated customers on claim status
- Patient with excellent communication and listening skills.
Server
Red Lobster
01.2017 - 11.2017
- Provide enhanced guest experience on a daily basis
- Deliver food and services promptly and with a smile
- Received accommodations for excellent customer service
- High performer with above average tips
- Efficient multitasker
- Manage transactions
- Maintain cleanliness and presentation of the area and restaurant
- Dependable and punctual
- Work well with peers.
Care Provider
Children Lighthouse
07.2016 - 01.2017
- Provided love and care to children from 6 months to 12 years old
- Enhanced students' knowledge through reading and singing
- Delivered the school's curriculum accurately
- Ensured students received exercise through regular playtime
- Attended to students' personal needs
- Participated in field trips.
Education
Dental Hygiene
Collin College
Skills
- Scheduling
- Filing
- Expense Reporting
- Typing
- Spreadsheet Management
- Document Control
- Meeting Planning
- Reception Oversight
- Information Security
Education Experience
- Collin Community College, Frisco, TX, Education, 2016, present
- Denton High School, Denton, TX, High School Diploma, 2012, 2015
Timeline
Administrative Assistant
First Service Residential
07.2022 - 12.2023
Housekeeper
First Service Residential
01.2020 - 07.2022
Claims Customer Care Associate
Liberty Mutual Insurance
10.2017 - 07.2019
Server
Red Lobster
01.2017 - 11.2017
Care Provider
Children Lighthouse
07.2016 - 01.2017
Dental Hygiene
Collin College