Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
CustomerServiceRepresentative

Jada Pate

Folcroft,PA

Summary

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Goal oriented while operating efficiently to manage telephone calls, emails, letters and in-person requests for assistance. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Walgreens
West Chester, Pennsylvania
11.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Service Representative

Acme Markets, Inc
Upper Darby, PA
05.2020 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Customer Service Representative

Home Depot
Ridley, Pennsylvania
03.2021 - 07.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new personnel regarding company operations, policies and services.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Bachelor of Science -

West Chester University of Pennsylvania
West Chester, PA
05.2025

Skills

  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Customer Account Management
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Building Trust and Loyalty
  • Strong Analytical and Problem Solving Skills
  • Team-Oriented and Cooperative

Affiliations

National Honors Association

Student Council


Accomplishments

Youth of the Year Award

National Honors Society

Athlete of the Year Award

Timeline

Customer Service Representative

Walgreens
11.2021 - Current

Customer Service Representative

Home Depot
03.2021 - 07.2021

Customer Service Representative

Acme Markets, Inc
05.2020 - 01.2022

Bachelor of Science -

West Chester University of Pennsylvania

Similar Profiles

CREATE PROFILE
Jada Pate