Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Carolene Bancud

San Antonio,TX

Summary

A positive addition to any team, and a hard worker. I have always been a dedicated in my careers. In previous positions i have been a confident decision maker, and have always been innovative in my work. My experiences in retail and restaurants has allowed me to blossom my creative passions and execute them with style. Using my eye for detail and positive mindset has helped me to become a key person throughout my work history.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Pinks Creamery
Hanalei, HI
10.2018 - 02.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Line Cook

Hideaways Pizza Pub
Princeville, HI
05.2015 - 10.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Customer Service Representative

Kauai Mini Golf
Kilauea, HI
04.2013 - 11.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Education

GED -

Ged Testing
Melbourne, FL
04.2022

Skills

  • POS Systems and Ordering Platforms
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Team-Oriented and Cooperative
  • Excellent Attention to Detail

Certification

  • ServSafe

Timeline

Customer Service Representative

Pinks Creamery
10.2018 - 02.2022

Line Cook

Hideaways Pizza Pub
05.2015 - 10.2019

Customer Service Representative

Kauai Mini Golf
04.2013 - 11.2018

GED -

Ged Testing

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Carolene Bancud