Jada Payne
Knoxville,TN
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
First Watch
09.2023 - Current
- Demonstrated hospitality and customer service while greeting tables
- Memorized menu additions, changes and limited offerings
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods
- Provided exceptional customer service by addressing and resolving guest concerns or complaints
- Processed cash, credit card, and gift card transactions securely using POS software
Barista
Wild Love Bakehouse
06.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Server
Downtown Grill and Brewery
03.2023 - 09.2023
- Listened to guest needs and responded promptly for personalized service
- Trained new servers in company policies, guest service standards and best practices
- Adhered to state liquor regulations to serve alcohol safely
Bartender
Twin Peaks
06.2020 - 11.2023
- Cleaned, organized and replenished supplies to maintain bar appearance
- Maintained thorough understanding of ingredients and preparation of menu items
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
- Promoted warm, fun atmosphere for guests and team members
- Created specialty cocktails following complex recipes
Education
Associate in Science (A.S.) - Veterinary Technician
Penn Foster College
01.2026
Diploma -
Central High School
05.2021
Skills
- Conflict Resolution
- Food Service
- Mixology
- Strong work ethic
- Exceptional customer service
Languages
ASL
Limited Working
Timeline
Server
First Watch
09.2023 - Current
Barista
Wild Love Bakehouse
06.2023 - Current
Server
Downtown Grill and Brewery
03.2023 - 09.2023
Bartender
Twin Peaks
06.2020 - 11.2023
Associate in Science (A.S.) - Veterinary Technician
Penn Foster College
Diploma -
Central High School
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