Jada Robertson
Las Vegas,USA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Manager
Paradise Antique Mall /King McManus
07.2025 - 12.2025
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Developed inventory management strategies to optimize stock levels and reduce waste.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented marketing initiatives to increase foot traffic and sales revenue.
Fraud Analysis
Caesars Entertainment
08.2023 - 06.2025
- Identified and prevented fraudulent activities through comprehensive data analysis.
- Developed and implemented effective fraud prevention strategies based on detected suspicious patterns.
- Mitigated financial losses by continuously monitoring transactions for signs of fraud.
- Collaborated with cross-functional teams to enhance fraud detection capabilities and reduce risks.
- Conducted in-depth investigations into potential fraud cases, ensuring timely resolution and action.
- Created detailed reports on fraud trends to inform management and improve strategy effectiveness.
- Trained team members on best practices for fraud detection and prevention techniques.
Customer Service Representative
Caesars Entertainment
12.2017 - 11.2023
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed call volume effectively, ensuring timely responses to guest concerns.
- Trained new team members on operational procedures and customer service standards.
- Utilized CRM software to track customer interactions and enhance follow-up strategies.
Supervisor/ Retail
Krispy Kreme
08.2015 - 01.2017
- Interface with customers to identify purchasing needs.
- Promotional items to increase sales revenues and actualize consultative sales.
- Maintain and organize store displays to enhance product.
- Provide training to new employees to uphold and sustain customer satisfaction.
- Provided high-quality customer service to optimize customer purchasing and payment process.
Manager
Golden Corral Buffet and Grill
10.2013 - 05.2015
- Analyzed sales data to identify trends, informing strategic purchasing decisions.
- Coordinated vendor relationships, negotiating favorable terms for inventory procurement.
- Led team meetings to align goals, share best practices, and drive continuous improvement efforts.
- Managed and motivated employees to be productive and engaged in work.
Education
General Studies -
John F. Kennedy High School
New Orleans, LA06.1984
Skills
- Team leadership
- Customer service
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Complex Problem-solving
- Documentation and reporting
- Project management
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Work Permit: Authorized to work in the US for any employer
- Availability: Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Manager
Paradise Antique Mall /King McManus
07.2025 - 12.2025
Fraud Analysis
Caesars Entertainment
08.2023 - 06.2025
Customer Service Representative
Caesars Entertainment
12.2017 - 11.2023
Supervisor/ Retail
Krispy Kreme
08.2015 - 01.2017
Manager
Golden Corral Buffet and Grill
10.2013 - 05.2015
General Studies -
John F. Kennedy High School