Jada Robertson
Las Vegas
Summary
Results-oriented manager skilled in data analysis and customer relationship management. Proven ability to train teams and enhance customer satisfaction. Committed to driving sales growth and operational efficiency. Dynamic business development leader with extensive experience in customer service and team supervision. Known for strong problem-solving skills and professionalism, effectively resolving customer complaints and enhancing service quality. Eager to leverage expertise to drive sales and improve client relationships. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager of Business Development and Sales
Paradise Antique Mall /King McManus-Russell, KS
Las Vegas
07.2025 - 12.2025
- Developed relationships with local antique vendors to expand product offerings.
- Coordinated sales events and promotions to attract new customers.
- Trained staff on customer service best practices and product knowledge.
- Supervised sales teams by providing guidance on how to effectively close deals.
- Resolved customer complaints regarding sales and service.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
Fraud and Risk Analyst
Caesars Entertainment
Las Vegas
08.2023 - 06.2025
- Monitored account activities for suspicious patterns and behaviors.
- Analyzed transaction data to identify potential fraud risks.
- Utilized advanced analytics tools to assess risk exposure levels.
- Responded quickly to alerts generated by automated systems designed to detect possible fraudulent activity.
- Actively participated in meetings with management teams discussing strategies for reducing risk associated with fraud cases.
- Investigated and reported on potential fraud cases.
- Tracked chargeback activity to identify best practices for determining fraud.
- Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
Customer Service Representative
Caesars Entertainment
Las Vegas
12.2017 - 11.2023
- Assisted guests with inquiries and service requests to enhance their experience.
- Maintained knowledge of promotions and services to provide accurate information.
- Processed transactions accurately using point-of-sale systems for smooth operations.
- Trained new staff on customer service protocols and best practices for consistency.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
John F Kennedy High School
New Orleans, LA05-1994
Skills
- Data analysis
- Customer relationship management
- Team leadership
- Problem solving
- Operations management
- Operating procedures and policies
- Professionalism
- CRM software usage
- Verbal and written communication
- Problem-solving
- Document management
- New hire onboarding
- Software feature demonstrations
- QuickBooks
Certification
Nevada Gaming control Broad for all States NV,PA,NJ,OH
Timeline
Manager of Business Development and Sales
Paradise Antique Mall /King McManus-Russell, KS
07.2025 - 12.2025
Fraud and Risk Analyst
Caesars Entertainment
08.2023 - 06.2025
Customer Service Representative
Caesars Entertainment
12.2017 - 11.2023
High School Diploma -
John F Kennedy High School