Jada Seegars
Jefferson,GA
Summary
Dynamic leader with proven expertise in staff training and development, honed at Dunkin' Brands, and a knack for elevating customer service standards. Excelled in streamlining operations and mentoring teams to exceed performance targets by fostering a culture of positive attitude and goal setting. Skilled in production scheduling and creative problem-solving, achieving significant improvements in team efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Shift Leader
Dunkin' Brands
Jefferson, GA
07.2024 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Team Trainer
Arby’s
Jefferson, GA
08.2022 - 07.2024
- Trained new employees in specific job requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance.
- Taught new team members correct procedures for all areas of operations.
- Demonstrated new products, procedures and techniques to employees.
- Mentored junior employees to improve performance, food safety, and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Cashier
Dairy Queen
Jefferson, GA
04.2021 - 07.2022
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Education
Jefferson High School
Jefferson, GASkills
- Production Scheduling
- Production Reporting
- Operations Support
- Customer Service Management
- Positive Attitude
- Team motivation
- Goal Setting and Tracking
- Staff Training and Development
- Team Leadership
- Diplomatic and Fair
- Client Support
- Assigning Work
- Staff Development
- Quality Inspections
- Creative Problem-Solving
- Sales and Upselling
Timeline
Shift Leader
Dunkin' Brands
07.2024 - Current
Team Trainer
Arby’s
08.2022 - 07.2024
Cashier
Dairy Queen
04.2021 - 07.2022
Jefferson High School