JADA THOMAS
Greensboro,NC
Summary
Experienced associate with a focus on safety and customer satisfaction. Proficient in prescription preparation, insurance coordination, and problem resolution. Skilled in multitasking, relationship-building, and delivering personalized solutions. Customer Service Representative with strong communication and problem-solving skills, dedicated to enhancing customer experiences through tailored solutions.
Overview
8
8
years of professional experience
Work History
PHARMACY TECHNICIAN
CAPSULE PHARMACY
06.2021 - 03.2024
- Handles a high volume of inbound calls, chats, and emails
- Data Entry & Processing, responsible for the accurate reading, interpretation of, and data entry of all prescriptions into the computer system
- Responsible for secondary billing and troubleshooting third-party rejections
- Accurately calculate prescription dosages, accept proper insurance payments, and verify patient insurance
- Translate prescriptions filled out by the prescriber and enter information in the patient's profile in accordance with state regulations
- Use multiple computer systems to enter prescriptions, obtain pharmacy orders, compare to orders received, and produce prescription labels
- Quality assurance, prescriber, and patient outreach in case of contraindications, drug interactions, and resolution of third party rejections.
INSIDE SALES COORDINATOR
KEYME
04.2020 - 06.2021
- Manage inbound calls from booked customers and active locksmiths
- Manage orders from the post-booking stage through completion
- Surface problems and solutions
- Resolve escalations and close orders as delegated by the operations team
- Monitor on-going service performance and interact with service professionals and customer support teams
- Achieve goals for Customers and Service providers
- Work closely with leaders of Sales, AM, Ops, and Management to provide specific insights to increase conversions.
CUSTOMER SERVICE REPRESENTATIVE
METRO HONDA
07.2019 - 05.2020
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell vehicles when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets.
MERCHANDISE FLOW SUPERVISOR
VICTORIA'S SECRET
04.2017 - 05.2019
- Processes (sensor, fold, hang, pack) merchandise to be floor-ready and maintains warehouse to brand standards
- Assists with other projects as needed including markdowns, re-tickets and mark out of stock process
- Assists with maintenance of stockroom including merchandise and non-merchandise to enable efficient replenishment
- Comprehends and follows written, verbal and computer-delivered direction
- Assist customers with questions about products, apparel, sizing
- Operate registers and credit card machines during sales transactions, according to store location and policy
- Work with sales team to achieve Victoria's Secret sales plan while striving to achieve individual sales plan
- Ensuring customer satisfaction during each interaction.
WATCH SPECIALIST
FOSSIL INC
11.2015 - 03.2017
- Engage the customer through conversation while determining the customer's need
- Provide product knowledge to customers through the features, values and benefits of each product
- Correctly handles all register transactions using POS.
Education
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL OR EQUIVALENT -
MIDDLETOWN HIGH SCHOOL
Skills
- Insurance Billing
- Medication Dispensing
- Insurance Verification
- Problem-solving skills
- Insurance Claim Processing Software
- HIPAA
- Pharmacology knowledge
- Data Entry
- Live chat support
- Service Upselling
- Customer Relations
- Call center experience
- Problem-solving abilities
Timeline
PHARMACY TECHNICIAN
CAPSULE PHARMACY
06.2021 - 03.2024
INSIDE SALES COORDINATOR
KEYME
04.2020 - 06.2021
CUSTOMER SERVICE REPRESENTATIVE
METRO HONDA
07.2019 - 05.2020
MERCHANDISE FLOW SUPERVISOR
VICTORIA'S SECRET
04.2017 - 05.2019
WATCH SPECIALIST
FOSSIL INC
11.2015 - 03.2017
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL OR EQUIVALENT -
MIDDLETOWN HIGH SCHOOL