Jada Wade
Livingston,TX
Summary
Dynamic Front Desk Receptionist with proven expertise at La Quinta, excelling in customer service and problem-solving. Enhanced guest satisfaction through efficient check-in processes and effective communication. Skilled in cash handling and data entry, fostering team collaboration to maintain a welcoming environment and streamline operations, resulting in increased guest retention.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
La Quinta
2025.02 - Current
- Greeted and assisted guests, ensuring a welcoming atmosphere and prompt service.
- Managed check-in and check-out processes, maintaining accuracy in reservations and billing.
- Answered multi-line phone system, addressing inquiries and directing calls efficiently.
- Handled guest complaints with professionalism, resolving issues to enhance satisfaction.
- Organized daily front desk operations, coordinating tasks among team members for efficiency.
- Maintained cleanliness and organization of reception area, promoting positive first impressions.
- Utilized property management software to update guest information and manage bookings effectively.
- Collaborated with housekeeping to ensure room readiness for incoming guests on schedule.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Leggett High School
Leggett TXSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Scheduling appointments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Front Desk Receptionist
La Quinta
2025.02 - Current
High School Diploma -
Leggett High School